Assistant Store Manager - Soma

Chico's; Mount Pleasant (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager, where you will play a crucial role in fostering a customer-centric culture. In this dynamic position, you will support the Store Manager in driving sales and ensuring operational excellence. Your leadership will inspire a high-performing team, while your expertise in retail management will enhance the overall customer experience. This role offers a unique opportunity to grow within a vibrant retail environment, where your contributions will be valued and recognized. If you are passionate about retail and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Support the Store Manager in promoting a customer-focused sales culture.
• Manage payroll, supply budgets, and operational activities.

Skills

Retail Management

Customer Service

Sales Leadership

Communication Skills

Organizational Skills

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, aligning with our values and guiding principles. Responsibilities include managing sales operations, asset protection, and human resources to ensure an excellent customer experience and maximum profitability. We believe our team makes us an amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

• Analyze sales reports and KPIs to identify business needs; collaborate with the Store Manager to execute sales strategies.
• Set clear expectations and hold the team accountable for meeting brand, performance, and behavior standards.
• Manage payroll and supply budgets.
• Oversee operational activities such as scheduling, inventory audits, opening/closing duties, timesheet review, and merchandise flow.
• Handle financial activities like cash handling, price adjustments, and merchandise transactions accurately and in line with policies.
• Ensure compliance with laws, loss prevention policies, and operating procedures; train associates on proper controls.
• Manage inventory receipt, dispatch, replenishment, and physical inventories.
• Maintain visual presentation, organization, and facility standards reflecting the brand.
• Develop a high-performance culture, motivating the sales team to meet sales and productivity goals.
• Train and coach staff on product knowledge and sales techniques.

Building High Performing Teams

• Motivate and inspire the team, fostering a shared vision and core values.
• Promote inclusive problem-solving and effective communication.
• Seek personal growth opportunities and feedback to enhance leadership skills.

Customer Experience

• Model and promote exceptional service standards, offering a seamless omni-channel experience.
• Utilize sales techniques and product knowledge to assist customers and resolve concerns promptly.
• Ensure efficient register operations and maintain customer communication through programs and sign-ups.

Talent Management

• Assist in recruiting, hiring, and developing a high-performing team.
• Support training initiatives and assess performance.
• Address HR issues promptly and effectively.
• Drive employee engagement through recognition and adherence to employment policies.
• Perform other duties as assigned.

This role may vary across brands.

QUALIFICATIONS:

• High School diploma or equivalent
• 2+ years retail management experience preferred
• Must be 18 or older
• Excellent communication skills
• Adaptability to technology
• Proven customer service and sales leadership skills
• Strong organizational and multi-tasking abilities
• Leadership and team-building skills
• Knowledge of store operations
• Effective communication with customers and staff
• Regular attendance and flexible schedule, including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100%)
• Occasional lifting up to 50 lbs. (1-33%)
• Frequent climbing (34-66%)

We welcome applications from all qualified candidates. Accommodation requests for disabilities are available. Contact your local Store Manager for assistance.

Address: 5378 Mount Pleasant Towne Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.