Assistant Store Manager- Softlines

DICK'S SPORTING GOODS; Rochester Hills (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that believes in the transformative power of sports! As an Assistant Store Manager, you will play a vital role in overseeing store operations, ensuring exceptional customer service, and fostering a positive environment for both teammates and customers. This role emphasizes coaching and development, aiming to create a diverse and inclusive workplace. If you are passionate about sports and leadership, this position offers an exciting opportunity to make a difference in your community while driving operational excellence.

Qualifications

• 1-3 years of retail management or customer-focused experience.
• Strong problem-solving ability and analytical skills.

Responsibilities

• Manage day-to-day operations and ensure excellent customer service.
• Recruit and develop a diverse team while managing store performance.

Skills

Retail Management

Customer Service

Problem Solving

Team Leadership

Analytical Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

DICK’S Sporting Goods is seeking a passionate, people-first store leader to oversee store operations in their area of the store.

The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

• Responsible for managing the day-to-day operational aspects of their store department.

• Operationally plans and organizes both short-term and long-term, with the guidance of the Store Manager.

• Actively recruits in the community and supports opportunities for teammates to give back to their community.

• Partners with store leadership team to hire a strong, inclusive, and diverse team and manage store workforce planning (including payroll budget and scheduling).

• Holds team accountable for meeting operational guidelines, brand standards, customer service expectations and company policies.

• Drives shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.

• Transparently communicates and finds creative ways to build an engaging environment for the team.

• Passion for coaching and development of oneself and others; infuses learning into day-to-day leading.

• Creates an inclusive store environment where everyone (teammates & customers) feels safe, welcome, and is treated with respect.

QUALIFICATIONS:

·1-3 years of retail management experience (or customer-focused experience)

·Strong problem-solving ability and analytical skills

·Flexible availability – including nights, weekend, and holidays