Asst. Store Manager - Asst. Store Manager

Forman Mills, Inc.; Eastpointe (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead operations in a vibrant retail environment. This role involves overseeing non-merchandising functions, managing a dedicated team, and ensuring exceptional customer service. With a focus on driving sales and meeting KPIs, you'll play a crucial role in enhancing store performance and employee engagement. This position offers a unique opportunity to grow within a fast-paced company that values talent and ambition. If you're ready to take your career to the next level, this could be the perfect fit for you.

Benefits

On-the-job Training

Employee Assistance Program

401 (K) Plan with employer match

Generous Employee Discount

Health Insurance

Vision Insurance

Short Term and Long-Term Disability Insurance

Life and AD&D Insurance

Paid Vacation

Holiday Pay

Qualifications

• 5+ years of management experience in retail operations and merchandising.
• Strong communication and leadership skills are essential for this role.

Responsibilities

• Oversee daily store operations, ensuring adherence to company policies.
• Responsible for recruiting, hiring, and training store personnel.

Skills

Management Experience

Customer Service

Communication Skills

Financial Management

Leadership Skills

Education

High School Diploma or Equivalent

Tools

POS Software

Kronos

Microsoft Outlook

Microsoft Word

Microsoft Excel

Alarm System

DVR Surveillance System

Calculator

Job description

Asst. Store Manager - Asst. Store Manager

Eastpointe, 16100 E 10 Mile Road, Eastpointe, Michigan, United States of America Req #700

As one of America's fastest-growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer, and a drive to be the best, Forman Mills can be your springboard to incredible career growth.

Position Summary:

The Assistant Store Manager is directly responsible for all Non-Merchandising areas of the store to include: Backroom Functions (receiving, processing, maintenance, backroom organization, layaway), Front End Functions (POS Registers, Service Desk, Cash Office), and HR/Admin Functions (Hiring, Staffing, Paperwork HR and Front End). The CO-Manager acts as the Store Manager in the absence of the Store Manager and has total responsibility for the store. Partnering with the Store Manager, the CO-Manager is also involved in all aspects of the store operation in their assigned store. The CO-Manager ensures the store is fully staffed to the model and is responsible for ensuring all company policies and procedures are understood and executed. Accountable for improving store volume, profits, shrink, employee retention/turnover, and store merchandising/presentation standards by meeting and exceeding all established budgets and company guidelines.

Principle Duties and Responsibilities:

• Responsible for meeting or exceeding budgeted sales daily and driving all company KPIs.
• Responsible for delivering weekly payroll at or below budget by ensuring all team members are scheduled to the needs of the business and payroll is recorded and reported accurately.
• Organizes and directs all daily activities to include all Operations, Merchandise, Loss Prevention and Personnel Functions in partnership with the Store Manager.
• Conducts store operational audits to ensure that policies and procedures are adhered to.
• Directly responsible for the Recruiting, Hiring and Training of all store personnel to build and maintain an “A” team at all times.
• Evaluates, counsels and disciplines personnel based on performance in partnership with the Store Manager.
• Ensures flawless execution of all Company Initiatives to include:
  • Ad Sets
  • Markdowns
  • Freight processing
  • Detail recovery
  • Weekend readiness
  • All company initiatives
• Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Ensures all customer issues are resolved and handled professionally and timely.
• Communicates policies, procedures, advertising and all pertinent information to the staff.
• Audits operational controls to ensure all policies are adhered to.
• Help deter theft by ensuring all team members are greeting and assisting every customer, maintaining a visible management presence and modeling respectful customer service to the community.
• Facilitate all repair and maintenance issues immediately and communicate with the DM to ensure issues are resolved in a timely manner.

Position Requirements:

• Ability to work varied hours/days, including 2-3 nights per week, weekends and holidays to meet the needs of the business.
• The ability to work at different locations in and around the city in which you live at the District Manager's discretion.
• Transfers to other stores within the market may occur and will need to be flexible to those opportunities.
• Ability to communicate effectively as it relates to communicating to customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
• Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
• May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.
• Must be 18 years or older.
• Education: High School Diploma or Equivalent.
• Experience: 5+ years of Management experience, Operations and Merchandising within a Big Box organization. Softlines experience preferred.
• Job Related Skills: Financial and Retail Management skills with experience building and motivating a high performing team of diverse team members preferred. Leadership skills and the ability to recruit, develop and retain top performers a plus.
• High Energy, Hands on Leader.
• Computer Skills:
  • POS Software and Equipment
  • Kronos (Time and Attendance)
  • Outlook
  • Word/Excel
  • Alarm System
  • DVR Surveillance System
  • Calculator

Benefits:

• On-the-job Training
• Employee Assistance Program
• 401 (K) Plan with employer match
• Potential for Advancement
• Generous Employee Discount
• Health Insurance
• Vision Insurance
• Short Term and Long-Term Disability Insurance
• Life and AD&D Insurance
• Paid Vacation
• Holiday Pay
• Direct Community Involvement Opportunities

Location: Eastpointe, 16100 E 10 Mile Road, Eastpointe, Michigan, United States of America