Assistant Store Manager – Service, Sales & Leadership

Hibbett, Inc.; Illinois; On-site; USD 22,000 - 31,000; Full time

Job summary

Hibbett, Inc. in Alton, Illinois is seeking an Assistant Manager to support the Store Manager in daily operations, sales, inventory, and customer service.

This role requires hands-on leadership and a readiness to assume responsibilities when the Store Manager is absent. The Assistant Manager will help train staff, monitor merchandising, control assets, and ensure excellent service in a fast-paced retail environment.

Qualifications

• Experience in a retail environment, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals and profits.
• Self-starter with initiative for important tasks.
• Strong attention to detail with multi-tasking precision.
• Team-player with passion for outstanding customer service.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Lead in the Store Manager's absence and participate in store responsibilities.
• Oversee personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics and expenses to drive profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure exceptional customer service according to the service manual.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold all company policies and standards as listed in manuals and memos.
• Protect assets and financial information; report fraud risks.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team leadership

Proactive / self-starter

Attention to detail

Team player

Job description

Hibbett, Inc. in Alton, Illinois is seeking an Assistant Manager to support the Store Manager in daily operations, sales, inventory, and customer service.

This role requires hands-on leadership and a readiness to assume responsibilities when the Store Manager is absent. The Assistant Manager will help train staff, monitor merchandising, control assets, and ensure excellent service in a fast-paced retail environment.