Assistant Store Manager (Seaport)

Gorjana; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Employee discount

401K with matching

Paid vacation

Job summary

gorjana seeks an Assistant Store Manager at our Seaport location to drive store performance, coach a high-energy team, and uphold brand standards. You will educate customers about our heritage and product lines while modeling exceptional service.

Ideal candidates are coachable, adaptable, and passionate about the gorjana brand, with at least one year in retail leadership and the ability to work flexible hours including nights, weekends, and holidays.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong customer service orientation with brand stewardship.
• Ability to coach and develop staff while maintaining performance standards.

Responsibilities

• Assist store performance and KPI achievement.
• Act as brand ambassador with passion for the brand and products.
• Develop action plans to improve performance and clienteling strategies.
• Lead recruiting, onboarding, and development of talent.
• Provide exceptional customer service and resolve issues promptly.
• Oversee daily store operations and scheduling, inventory, and opening/closing duties.

Skills

Retail leadership

Team management

Customer service

Visual standards

KPI tracking

Staff scheduling

Talent development

Communication

Job description

As the Assistant Store Manager, you are responsible for contributing to the store’s performance including talent initiatives, operational execution, visual standards, and customer experience.

Ideal candidates are individuals who are motivated, adaptable to change, coachable, and have a passion for our brand. This role is based out of our Seaport location.

Your Day to Day May Include:

• Support overall store performance and KPI’s
• Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole
• Experienced in creating effective action plans to maintain or improve performance
• Knowledgeable in how to build new and repeat business through customer clienteling

Training + Development

• Support recruiting, onboarding, and developing both internal and external talent
• Effective in your communication style, and your messaging energizes and encourages others to want to work together
• Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
• Capable of clearly communicating new initiatives and goals in a timely and effective manner

Customer Service

• Passionate about providing the best customer experience to purchasing and non-purchasing customers
• Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation
• Capable of leading and coaching through return policies, while also prioritizing the overall customer experience
• Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
• Capable of leading execution of brand visual standards and updates

Operations:

• Capable of executing daily store operations in a timely and efficient manner
• Experienced in scheduling team members to the needs of the business and budget
• Experienced in managing store inventory with a high level of detail and organization per SOPs
• Willing and capable of leading opening / closing duties

You could be great for this role if:

• You are adaptable and easily manage change
• You are organized and have excellent time management skills
• You have an eye for spotting and recruiting talent
• You are motivated and results driven
• You are coachable and receive feedback
• You are passionate about the gorjana brand
• At least one year experience in a retail leadership position
• Must be over the age of 18
• Ability to lift or move at least 50 lbs
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts
• Ability to work full time hours, with open availability
• Medical, Vision, Dental and Life Insurance Benefits
• Generous employee discount and product perks program
• 401K and matching program* (waiting period applies)
• Paid Vacation and sick time
• Opportunities to grow with the brand and develop your skills
• Hourly wage starts from $25 - $27 per hour
• Commission and bonus opportunities

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

As set forth in gorjana’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.