Assistant Store Manager - Retail Ops & Customer Service

R301US Hibbett Retail, Inc.; Smithfield (NC); On-site; USD 14,000 - 20,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Smithfield, NC is seeking an Assistant Manager to support the Store Manager in daily operations, store policies, and customer service excellence. The role emphasizes merchandising, scheduling, and supervision in the Store Manager's absence.

Ideal candidates have 1–3 years in retail or customer service, with a passion for footwear and athletic apparel, and strong interpersonal skills for busy periods.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruitment, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Produce extraordinary customer service and promote merchandise.
• Protect assets and financial information by maintaining internal controls.

Job description

R301US Hibbett Retail, Inc. in Smithfield, NC is seeking an Assistant Manager to support the Store Manager in daily operations, store policies, and customer service excellence. The role emphasizes merchandising, scheduling, and supervision in the Store Manager's absence.

Ideal candidates have 1–3 years in retail or customer service, with a passion for footwear and athletic apparel, and strong interpersonal skills for busy periods.