Assistant Store Manager - Retail Leader & KPI Driver

JD Sports Fashion PLC; Sweden; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Holiday Allowance

Discretionary Bonus Scheme

Staff Discount

Pension Scheme

Personal development opportunities

Job summary

A leading sports fashion retailer is seeking an Assistant Manager to support the Store Manager with daily operations and achieving KPIs. The ideal candidate will lead, motivate and train a team, ensuring customers receive excellent service. Responsibilities include managing store functions, staff training, and maintaining visual merchandising standards. Previous retail management experience is essential, along with strong communication and IT skills. This role offers a competitive salary with benefits including holiday allowance and a discretionary bonus.

Responsibilities

• Assist the Store Manager in the day to day running of the store.
• Train and make career plans with the store manager for internal employees.
• Analyze the store's dashboard to achieve targets and KPIs.
• Motivate and train the team to ensure excellent customer service.

Skills

Retail Management experience

Experience in leading and motivating a team

Excellent Time Management skills

Strong verbal and written communication skills

IT skills - Microsoft Outlook, Word and Excel

Job description

Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible? Do you have experience being a team leader and loves motivating colleagues?

If yes, keep reading as we are looking for a new Assistant Manager in Sello.

Role Overview:
In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved.

Employees

• Train and making career plans together with the store manager for internal employees and promote progression within the group.
• Assist with store recruitment, new starter inductions, and staff training.
• Ensure and analyzing the store's dashboard to achieve targets and KPI and, where possible, exceeded.
• Supervisory help is always available on the sales floor, selling personally where
  necessary.
• The staffing structure in the branch allows adequate floor coverage at all times taking into account normal peaks and troughs in the sales pattern.

Customer Service

• Motivate and train the team to ensure that customers are given courteous, considerate and responsible advice.
• Deal with all customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly , courteously and objectively.
• Support the Team in making the customers encouraged to return as a result of courteous and competent service.
• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
• Keep stock on display clean and presentable at all times.

Skills/Experience/Knowledge Needed

• Experience in leading and motivating a team
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.

  
  We know our employees puts a great effort into to making JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Discretionary Bonus Scheme
• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme
• Personal development opportunities to learn and develop at work.