Assistant Store Manager

JD Sports Fashion Sweden AB; Town of Sweden (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Holiday Allowance

Discretionary Bonus Scheme

Staff Discount On JD Group and other brands

Pension Scheme

Personal development opportunities

Job summary

A leading retail fashion company is seeking an Assistant Manager to support daily store operations in Sello, New York. The chosen candidate will lead a team, ensuring exceptional customer service and achievement of KPIs. With responsibilities in training, recruitment, and visual merchandising, candidates should bring retail management experience and strong communication skills. Benefits include holiday allowance, discretionary bonuses, staff discounts, and professional development opportunities.

Qualifications

• Retail management experience
• Experience in leading and motivating a team
• Excellent time management skills
• Strong verbal and written communication skills
• IT skills - Microsoft Outlook, Word and Excel

Responsibilities

• Assist the Store Manager in day-to-day store operations.
• Train employees and promote career progression.
• Analyze store dashboard to achieve KPIs.
• Motivate and train the team for excellent customer service.
• Ensure merchandise is correctly priced and displayed.
• Motivate and train the team to give courteous, competent service
• Deal with customer complaints per company policy
• Keep visual merchandising up to date and stock presented neatly

Skills

Retail Management experience

Experience in leading and motivating a team

Excellent Time Management skills

Strong verbal and written communication skills

IT skills - Microsoft Outlook, Word and Excel

Job description

Are you our new Assistant Manager?

Are you crazy about streetwear and sneakers like us? Who loves to lead and motivate a team and provide customers with the best customer experience possible? Do you have experience being a team leader and loves motivating colleagues?

If yes, keep reading as we are looking for a new Assistant Manager in Sello.

Role Overview:

In this role, you will assist the Store Manager in the day to day running of the store. Taking ownership of a number of duties while making sure that the stores KPIs are achieved.

Key duties/ responsibilities:

Employees

• Train and making career plans together with the store manager for internal employees and promote progression within the group.
• Assist with store recruitment, new starter inductions, and staff training.

Sales

• Ensure and analysing the store's dashboard to achieve targets and KPI and, where possible, exceed.
• Supervisory help is always available on the sales floor, selling personally where
  necessary.
• The staffing structure in the branch allows adequate floor coverage at all times taking into account normal peaks and troughs in the sales pattern.

Customer Service

• Motivate and train the team to ensure that customers are given courteous, considerate and responsible advice.
• Deal with all customer complaints, whether out of service or merchandise, according to company policy, ensuring that they are handled promptly, courteously and objectively.
• Support the Team in making the customers encouraged to return as a result of courteous and competent service.

Visual Merchandising

• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
• Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is correctly displayed.
• Keep stock on display clean and presentable at all times.

Skills/Experience/Knowledge Needed

• Retail Management experience.
• Experience in leading and motivating a team
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.

Benefits

• Holiday Allowance
• Discretionary Bonus Scheme
• Staff Discount On JD Group and other brands within the organisation
• Pension Scheme
• Personal development opportunities to learn and develop at work.