Assistant Store Manager

Mountain Warehouse; Lee (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount across EMS, Mt.

Uniform allowance (twice yearly)

Length of service awards

Stable environment

Job summary

Mountain Warehouse USA Retail in Lee is seeking an Assistant Store Manager to partner with the Store Manager and drive daily operations, delivering outstanding customer experiences while upholding the Mountain Warehouse brand.

You will lead a motivated, high-performing team, manage KPIs and stock, maintain visual merchandising, and ensure health and safety in a collaborative environment.

Qualifications

• Experience leading retail teams.
• Strong customer service orientation.
• Effective communication and coaching abilities.

Responsibilities

• Lead a motivated, high-performing team alongside the Store Manager.
• Maintain visual merchandising and housekeeping standards.
• Prioritize health and safety and conduct risk assessments.
• Recruit and retain top talent for a strong team.
• Support meeting sales targets and monitor KPIs.
• Oversee stock levels, replenishment, and delivery accuracy.
• Implement loss prevention strategies.

Skills

Leadership

Customer Service

Communication

Team Development

Problem Solving

Training

Job description

Assistant Store Manager

Department: USA Retail

Employment Type: Permanent - Full Time

Location: EMS Lee (VLE) - Management

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high-performing team? If so, EMS has the perfect opportunity for you!

We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team environment, you’ll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development:

• Partner with the Store Manager to lead a motivated, engaged, and high-performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence:

• Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance:

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience:

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent EMS with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

We would like to meet someone who is

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results-driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem-solving and decision‑making, ensuring solutions align with company policies.

What's in it for you

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice‑yearly uniform allowance. 30% off National Brands Eastern Mountain Sports
• A stable, successful and supported environment
• Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDUS