Assistant Store Manager- Production

Memphis Goodwill, Inc.; Southaven (MS); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading non-profit organization seeks an Assistant Store Manager - Production to efficiently manage operations and team training in Southaven. The role offers an opportunity to enhance customer service and operational profitability while advancing your managerial skills. Ideal candidates will have a background in retail management and a focus on teamwork and training.

Qualifications

• Minimum of two years of management/supervisory experience in a retail setting preferred.
• Requires strong leadership and communication skills.
• Bachelor's degree preferred.

Responsibilities

• Supervises store operations and oversees team member training.
• Ensures 100% world-class customer service.
• Responsible for scheduling and maintaining labor and payroll.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Education

Bachelor’s degree in business or related field

Tools

Basic computer skills

Job description

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Job TitleAssistant Store Manager - Production

DepartmentOperations

Team LeaderStore Manager

StatusExempt

Mission Contribution

To ensure the efficient and cost effective operation and stewardship of Goodwill Retail Store to maximize profitability and increase training opportunities.

Function

Under the supervision of the Store Manager, the Assistant Store Manager is primarily responsible for all aspects of the donor door, donation production and the training of team members as well as supporting the day to day store operations.

Essential Responsibilities

Supervises and performs all job responsibilities within the retail store, including but not limited to:

• Ensures 100% world-class customer service.
• Opens and closes the store as required.
• Under the supervision of the Store manager, the Assistant Store Manager hires, trains, develops, supervises, and evaluates assigned team members within the framework of MGI policies and procedures.
• Ensures good stewardship of all donations, through proper handling and processing of incoming donation flow in and out of the store.
• Under the supervision of the Store Manager, the Assistant Store Manager schedules/maintains labor and payroll in accordance with the MGI policies and procedures.
• Responsible for image, maintenance, loss prevention and security.
• Under the supervision of the Store Manager, the Assistant Store Manager orders and maintains supplies for designated areas within the store budget.
• Under the supervision of the Store Manager, the Assistant Store Manager is responsible for:
  
  

oMonthly Safety Site Inspection

oIncident/Accident reports

oPurchase and supply orders

oTeam Member Meeting Minutes

oAccurate data in required reports including but not limited to End of Day, Unprocessed, donor counts etc.

oScheduling team members in ADP at least two weeks in advance

oWESA Reporting

oWork Requests (Maintenance, IT, etc.)

oMeeting Production Requirements (Hang Counts, Pricer Tote Counts, etc.)

oTeam member retention

oTeam member training and Goodwill U

oEnsuring donations leaving the store meet qualifications for the following:

E-Commerce

Salvage

Waste

• Keeps informed for product knowledge, industry trends, and competitive pricing.
• Cross-trained to assist as needed for Assistant Store Manager – Sales Floor
• Performs assigned duties and responsibilities within the framework of our Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill.
• Attending in-service and related training as assigned by Store Manager.
• Performs other duties as assigned by Store Manager.
  
  

Minimum Qualifications

• Minimum of two years of management/supervisory experience in a business (retail) setting preferred.
• Bachelor’s degree in business of related field preferred.
• Strong leadership, interpersonal skills, and verbal and written communication skills.
• Basic computer skills.
  
  

Physical Requirements

• Able to bend, reach and stand for extensive periods of time and lift up to forty pounds. May be required to lift heavier goods/items with the assistance of a team member.
• Able to perform tasks that require repetitive motion, i.e., tagging or pricing products.
• Manual dexterity is required.
  
  

Special Requirements

• Must open the store at least (2) times per week and must close the store at least (2) times per week, on time. This will result in managers opening and closing the store at least (4) days a week.
• Must have reliable transportation.
  
  

Critical Performance Factors

• Efficiency (Location vs goal)
• Transaction Value (Location vs goal)
• Donor Value (Location vs goal)
• Sales per Labor Hour vs LY (Location vs goal)
• Sales vs Budget (Location vs goal)
• Payroll as a Percent of Revenue (Location vs goal)
• Budgeted Profit vs Actual Profit (Location vs goal)
• Retention (New Hire 90 day retention and annual retention vs LY)
• Administration - Performance management/Training (zero overdue)
• Reporting-Quarterly Business Unit, Team Meeting Minutes, Safety,
• Image - Operations - GGC Internal Audit metric score
• Safety – GGC Safety metric score

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Non-profit Organizations

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