Assistant Store Manager- Salesfloor-Stage

Memphis Goodwill, Inc.; Memphis (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to oversee retail operations and enhance customer service. This dynamic role involves supervising store activities, managing donations, and training team members to ensure a smooth operation. The ideal candidate will bring strong leadership skills and a passion for retail, contributing to the store's success in maximizing profitability and creating training opportunities. Join a mission-driven organization where your contributions can make a significant impact in the community.

Qualifications

• 2+ years of management/supervisory experience in retail preferred.
• Strong leadership and communication skills required.

Responsibilities

• Supervise all retail store responsibilities and ensure world-class customer service.
• Manage team member hiring, training, and development.

Skills

Leadership

Interpersonal Skills

Communication Skills

Basic Computer Skills

Education

Bachelor’s Degree in Business

Job description

Assistant Store Manager- Salesfloor-Stage

Join to apply for the Assistant Store Manager- Salesfloor-Stage role at Memphis Goodwill, Inc.

Job Title

Assistant Store Manager - Production

Department

Operations

Team Leader

Store Manager

Status

Exempt

Mission Contribution

To ensure the efficient and cost-effective operation and stewardship of Goodwill Retail Store to maximize profitability and increase training opportunities.

Function

Under the supervision of the Store Manager, the Assistant Store Manager is responsible for all aspects of donor door, donation production, team member training, and supporting daily store operations.

Essential Responsibilities

Supervises and performs all retail store responsibilities, including:

• Ensuring 100% world-class customer service.
• Opening and closing the store as required.
• Hiring, training, developing, supervising, and evaluating team members under Store Manager supervision.
• Managing donations, including proper handling and processing.
• Scheduling and maintaining labor and payroll in accordance with policies.
• Maintaining store image, security, and loss prevention.
• Ordering and maintaining supplies within budget.
• Responsible for safety inspections, incident reports, purchase orders, team meetings, report accuracy, scheduling, and other operational tasks.

Minimum Qualifications

• At least two years of management/supervisory experience in retail preferred.
• Bachelor’s degree in business or related field preferred.
• Strong leadership, interpersonal, and communication skills.
• Basic computer skills.

Physical Requirements

• Ability to bend, reach, stand for long periods, and lift up to 40 pounds.
• Repetitive motion tasks and manual dexterity required.

Special Requirements

• Must open and close the store at least twice a week, reliably and on time.
• Reliable transportation required.

Critical Performance Factors

• Efficiency, transaction value, donor value, sales per labor hour, sales vs budget, payroll management, profit, retention, training, and safety metrics.

Additional Details

• Senior level, full-time role in Sales and Business Development within the non-profit sector.