Assistant Store Manager - Paint & Hardware Team Lead

Ace-Hardware; Centerville (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Ace Hardware in Centerville, MA, seeks a high-energy Assistant Store Manager to help lead our paint and hardware team. You will drive sales, mentor staff, and ensure customers leave with the exact tools and advice they need for their project.

If you are a fast learner with a lead-by-example approach, you will thrive here as you oversee operations, coaching, inventory, tinting and customer service while upholding safety and store policies.

Qualifications

• Proven leadership experience in a supervisory or management role, preferably retail.
• Strong track record of delivering excellent customer service and store operations.
• Ability to quickly learn and adapt to new systems and product knowledge, including paint chemistry and hardware specs.
• Clear verbal and written communication for interactions with customers, contractors, and team.
• Demonstrates problem-solving skills and attention to detail in a fast-paced retail setting.

Responsibilities

• Operational Leadership: Support the Store Manager in daily operations and achieving performance targets.
• Team Mentorship: Train Sales Associates on product knowledge, service standards, and tasks like paint tinting and key cutting.
• Expert Customer Service: Resolve complex inquiries and complaints while providing a premium shopping experience.
• Inventory & Merchandising: Oversee stock levels and maintain an organized, well-merchandised floor.
• Technical Proficiency: Maintain paint tinting systems, POS software, and hardware-specific machinery.
• Safety & Compliance: Enforce store policies and safety protocols, ensuring a clean, professional environment.

Skills

Proven Management Experience

Retail & Service Excellence

Technical Adaptability

Communication

Problem-Solving

Job description

Ace Hardware in Centerville, MA, seeks a high-energy Assistant Store Manager to help lead our paint and hardware team. You will drive sales, mentor staff, and ensure customers leave with the exact tools and advice they need for their project.

If you are a fast learner with a lead-by-example approach, you will thrive here as you oversee operations, coaching, inventory, tinting and customer service while upholding safety and store policies.