Assistant Store Manager, Operations →

Museum of Modern Art; Northern, New York (KY, NY); Hybrid; USD 65,000 - 72,000; Full time

Job summary

The Museum of Modern Art in the United States is seeking an Assistant Store Manager of Sales and Operations to uphold MoMA standards and support a positive visitor experience. You will assist Store Managers across all locations with opening/closing, inventory, and staff development, delivering knowledgeable customer service.

Responsibilities include inventory optimization, store operations, and leadership in omni-channel initiatives like BOPIS and BOSHIP, while maintaining security, safety, and

Qualifications

• Minimum three to five years in retail.
• Two years in stock/operations management.
• Strong organizational and communication skills (verbal and written).
• Organized and detail oriented with superb time management skills.
• Proactive self–starter who exhibits initiative and leadership.
• POS, Word and Excel. Order Entry.

Responsibilities

• Manages, organizes, and maximizes use of stock space within all 3 Museum Stores.
• Leads the effort to maximize store inventory flow.
• Communicates with the distribution center to ensure accuracy of deliveries.
• Processes all transfers and receiving.
• Trains and develops the stock team.
• Initiates all mini inventories, annual physical inventories, and makes recommendations to improve results and reduce loss.
• Oversees min/max numbers to ensure optimal inventory replenishment levels based on visual presentation and sales.
• Reviews, researches, and approves all inventory adjustments.
• Serves as Operational leader for all omni-channel retail initiatives specifically BOPIS and BOSHIP.
• Drives strategic planning and operational excellence in line with Year over year trend in both areas.
• Serves as point person on all maintenance matters such as housekeeping, HVAC, lighting, fire, water etc.
• Serves as point person for all security, loss prevention, life and safety matters in partnership with MoMA Security.
• Orders and maintains inventory of supplies.
• Serves as point person on all POS and IT matters.
• Maintains a strong presence on the store sales floor and at least 50% of the time to interact with customers, members and coaching staff.
• Visits the Museum regularly.
• Attends product, vendor and customer service training.
• Participates in advanced education opportunities as offered.
• Attends staff meetings and participates in cross-store operational projects and periodically works management shifts at the other Stores.
• Performs any other duties reasonably related to the functions described above.

Skills

Retail management

Organizational skills

Communication skills

Proactive leadership

POS systems

Tools

POS system

Word

Excel

Job description

The Museum of Modern Art is currently accepting applications for an Assistant Store Manager of Sales and Operations who upholds MoMA’s standards and adheres to and applies Museum and Retail policies and procedures; keeps current on what’s happening at MoMA to support a positive visitor experience. Assists the Store Manager and fellow Assistant Store Managers with all aspects of running the Museum Store (Lobby), Museum Store on 2 and Museum Store on 6 including but not limited to opening and closing the store; ensuring proper safeguarding of MoMA’s staff, visitors, and assets; attending and contributing to retail management meetings, and, participating in store partnership initiatives. Exhibits and upholds the highest customer service standards which will play an integral role in achieving the stores sales and metric goals. Manages, develops, and trains all store staff and ensures a professional and positive presence on the sales floor by all staff and the delivery of a knowledgeable, thoughtful, and inspiring customer service experience.

Additional responsibilities include:

• Manages, organizes, and maximizes use of stock space within all 3 Museum Stores
• Leads the effort to maximize store inventory flow.
• Communicates with the distribution center to ensure accuracy of deliveries.
• Processes all transfers and receiving.
• Trains and develops the stock team.
• Initiates all mini inventories, annual physical inventories, and makes recommendations to improve results and reduce loss.
• Oversees min/max numbers to ensure optimal inventory replenishment levels based on visual presentation and sales.
• Reviews, researches, and approves all inventory adjustments.
• Serves as Operational leader for all omni-channel retail initiatives specifically BOPIS and BOSHIP. Drives strategic planning and operational excellence in line with Year over year trend in both areas.
• Serves as point person on all maintenance matters such as housekeeping, HVAC, lighting, fire, water etc.
• Serves as point person for all security, loss prevention, life and safety matters in partnership with MoMA Security.
• Orders and maintains inventory of supplies.
• Serves as point person on all POS and IT matters.
• Maintains a strong presence on the store sales floor and at least 50% of the time to interact with customers, members and coaching staff.
• Visits the Museum regularly.
• Attends product, vendor and customer service training.
• Participates in advanced education opportunities as offered.
• Attends staff meetings and participates in cross-store operational projects and periodically works management shifts at the other Stores.
• Performs any other duties reasonably related to the functions described above.

Requirements:

• Minimum three to five years in retail.
• Two years in stock/operations management.
• Strong organizational and communication skills (verbal and written).
• Organized and detail oriented with superb time management skills.
• Proactive self–starter who exhibits initiative and leadership.
• POS, Word and Excel. Order Entry.

Salary:

The salary range for this position is $65,000 - $72,000 per annum.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.