ASSISTANT STORE MANAGER - OPERATIONS

Micro Center; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discount

Tuition reimbursement

Paid time off

401(k) retirement plan

Training & development

Career growth opportunities

Job summary

Micro Center in Charlotte, NC is seeking an energized Assistant Store Manager - Operations to oversee daily store operations, inventory, and a high-performing team.

You will coach associates, drive customer satisfaction, ensure operational excellence, and execute staffing, training, and scheduling. Join a company that values growth, competitive benefits, and a culture that rewards initiative and accountability.

Qualifications

• Minimum 5 years in a high-volume retail environment.
• Proven experience in retail management, sales, operations, and customer service.
• Ability to recruit, develop, and retain a strong team.
• Strong business acumen with ability to analyze market competition.
• Proficient with Microsoft Office applications.

Responsibilities

• Oversee daily store operations and maintain safety and efficiency.
• Lead inventory management, counts, freight flow, and asset tracking.
• Coach supervisors and associates to meet performance goals.
• Manage staffing, hiring, onboarding, training, and scheduling.
• Act as Manager-on-Duty in absence of General Manager.
• Drive promotions and visual merchandising standards.
• Address employee relations and coordinate with HR.
• Ensure exceptional customer service and satisfaction.
• Support a positive workplace culture and operational excellence.

Skills

Retail leadership

Inventory management

Team development

Customer service

Payroll & budgeting

Microsoft Office

Tools

Microsoft Office

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren't just words- they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented ASSISTANT STORE MANAGER - OPERATIONS. This role oversees daily store operations, inventory management, team development, and customer satisfaction while ensuring operational excellence and strong business results. You'll lead, coach, and inspire associates to achieve performance goals, deliver outstanding service, and support a positive workplace culture.

What You'll Do

• Maintain a safe, organized, and efficient store environment by ensuring all policies and procedures are consistently followed
• Drive performance by meeting or exceeding goals related to inventory control, customer satisfaction, productivity, payroll, and expenses
• Oversee inventory management, including physical counts, freight flow, merchandise processing, and asset tracking
• Lead front-end operations to ensure customer concerns are resolved promptly and in accordance with company standards. Execute and supervise opening and closing procedures
• Act as Manager-on-Duty in the absence of the General Manager or other store leaders
• Ensure consistent execution of promotional displays, ad sets, and visual merchandising standards
• Manage staffing processes, including hiring, onboarding, training, and scheduling to support business needs
• Develop and coach supervisors and associates across all departments in customer service, product knowledge, sales techniques, and operational procedures. Provide ongoing feedback and performance coaching to ensure the team is aligned with store goals.
• Address employee relations matters in compliance with company guidelines; collaborate with Store Manager and Regional HR as needed
• Perform additional duties and responsibilities as assigned

What We're Looking For

• Minimum of 5 years of experience in a high-volume retail environment (30,000+ sq. ft.), preferably with a big-box retailer or in consumer electronics
• Proven experience in retail management, including sales, operations, merchandising, inventory, and customer service
• Demonstrated ability to recruit, develop, and retain a strong team
• Strong business acumen with the ability to execute corporate strategies and analyze market competition
• Proficiency in Microsoft Office applications
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Occasional travel required for meetings, trainings, and other business-related needs
• Requires standing and walking throughout the store for the duration of each shift, with periods of sitting for administrative tasks
• Requires frequent manual lifting and carrying of 11-75 lbs and occasional manual lifting of 76-100 lbs to load equipment and stock shelves
• Requires the constant use of manual tools, including pallet jacks and dollies, alongside repetitive keyboard operation

Benefits That Support Your Growth and Well-Being

At Micro Center, we're committed to taking care of our associates so they can thrive - both at work and in life. Our comprehensive benefits package includes:

• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry-Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades - and it's what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.