RETAIL SALES AND MERCHANDISING MANAGER

Socket.dev; Mayfield Heights (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company @

Industry‑Leading Vendor and Company 培训

Career Growth & Advancement

Job summary

Micro Center is seeking a self-motivated Retail Sales and Merchandising Manager to lead a high-performing team and drive sales in a fast-paced environment. You will coach associates, oversee merchandising, inventory, and daily store operations while partnering with leadership to meet sales goals.

The role requires extensive experience in retail management, a customer-focused mindset, and the ability to manage staffing, training, and safety standards across the store.

Qualifications

• Experience leading a high-volume retail team.
• Experience supervising inventory, merchandising, and store operations.
• Strong training and coaching capabilities.

Responsibilities

• Lead a high-performing sales floor team focused on delivering an outstanding customer experience.
• Coaching, developing, and scheduling associates; manage merchandising and inventory.
• Partner with store leadership to achieve sales goals and ensure operational excellence.
• Resolve customer issues and ensure policies and procedures are properly followed.
• Review sales and payroll data to identify opportunities and implement improvements.
• Oversee open/close procedures and freight flow, including cycle counts.

Skills

Leadership experience

Retail management

Customer service

Merchandising

Training & development

Operations management

P&L understanding

Education

Bachelor’s Degree preferred

Job description

MICRO CENTER is the nation’s leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail—it’s an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren’t just words—they’re how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented RETAIL SALES AND MERCHANDISING MANAGER. In this role, you’ll lead a high-performing retail sales team focused on delivering an outstanding customer experience while driving sales and operational success. You'll coach and develop associates, oversee merchandising, inventory, and daily store operations. You’ll also partner with store leadership to achieve sales goals, build talent, and maintain a safe, customer-focused environment.

What You’ll Do

• As sales floor leader, ensure associates are greeting and presenting appropriate product solutions to all customers; ensure customer satisfaction standards are being met
• Consistently achieve customer satisfaction, sales, productivity, payroll and expense goals, as well as ensure that sales policies and procedures are being properly carried out at the store level
• Manage staffing, orientation and training to ensure competent supervisors and associates are hired, trained and scheduled to properly service our customers
• Participate in regular leadership meetings with General Manager, Operations, and Service to ensure store alignment. Serve as manager-in-charge during the absence of the General Manager or other store managers
• Ensure the execution of ad set, visual merchandising standards, and execution of “The Guide”, our monthly merchandising handbook
• Provide and document regular coaching and feedback to associates to ensure appropriate sales presentation, customer satisfaction, visual merchandising standards, and that sales goals and results are being communicated to all associates
• Review P&L statements and sales reporting with the General Manager regularly to identify areas of concern; recommend and implement sales improvement plans
• Participate in and lead open and close procedures, as well as manage all freight flow and merchandise processing, including regular cycle counts and tracking of company assets through inventory control
• Maintain operational functionality and safety standards of all areas of responsibility
• Ensure human resource issues are handled in accordance with guidelines; partner with Store Manager and Regional HR Manager
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• Five or more years of leadership experience with a major big box retailer in a high-volume, 30,000+ square-foot store, preferably in a commissioned sales environment or within the consumer electronics industry
• Bachelor’s Degree preferred
• Previous experience in all aspects of retail management: driving sales, merchandising, operations, freight flow and customer service
• Experience in human resources functions and capable of hiring, retaining and coaching qualified employees
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Occasional travel required for meetings, training, and other business-related needs
• Ability to stand and walk throughout the sales floor for the duration of each shift
• Ability to independently operate retail equipment, including box cutters, totes, baker’s racks, flatbed carts, and hand trucks, as well as the use of handheld scanners, POS terminals, and computer workstations
• Ability to constantly lift/carry up to 25 lbs., frequently lift/carry up to 50 lbs., and occasionally lift/carry up to 100 lbs., as well as the ability to perform repetitive physical activity

Benefits That Support Your Growth and Well‑Being

At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage for regular full‑time associates
• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry‑Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.