Assistant Store Manager, Newbury

Away; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an Assistant Store Manager in Boston. This role offers an exciting opportunity to lead a team in delivering exceptional customer experiences while fostering a strong community. You will motivate and develop your team, ensuring operational excellence and achieving sales targets. The ideal candidate is a proven leader with a passion for retail and customer service. If you're ready to make a significant impact in a celebrated brand, this position is perfect for you.

Benefits

Health Insurance

401(k) with Company Match

Paid Time Off

Product Discounts

Volunteer Opportunities

Qualifications

• Experienced in customer service and retail management.
• Proven leader with strong business acumen.

Responsibilities

• Motivate team to deliver exceptional customer service.
• Lead store operations to meet financial goals.

Skills

Customer Service

Retail Management

Team Leadership

Coaching

Communication

Job description

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About Away
We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew
We are hiring an Assistant Store Manager to lead our Boston, Newbury team.
Our Retail team creates a transformative experience for each and every customer that visits any of our stores. We build connections through product education, world-class service standards, and operational excellence. We pride ourselves on owning the offline touchpoint for our brand and using it to foster a stronger Away community.
This is an exciting opportunity to join a widely celebrated brand that continues to innovate. We’re looking for candidates excited to provide best-in-class support to all customers from arrival to departure.
To support the needs of the business, candidates should be able to work evenings, weekends, and holidays. Please inform your interviewer if you require scheduling accommodations.

What You’ll Do As The Assistant Store Manager

• Motivate your team to deliver exceptional customer service consistently.
• Embodies our brand standards and core values, reinforcing high expectations and accountability.
• Assist with onboarding and training new hires to meet KPI and customer experience standards.
• Coach and evaluate team members to foster professional growth.
• Develop a team of retail associates into future leaders.
• Lead store operations to meet financial goals and ensure compliance.
• Achieve individual KPI and sales targets while supporting overall store success.
• Utilize company tools to ensure business success and take responsibility proactively.
• Partner with management on marketing events and store programming.

Who You Are

• Experienced in customer service and retail management, preferably in a scaling company.
• Detail-oriented with an entrepreneurial mindset.
• A proven leader and collaborator with strong business acumen.
• Skilled in coaching, developing, and aligning teams with company vision.
• An effective communicator who provides constructive feedback.
• Reliable, accountable, and results-driven.
• Resourceful and solution-oriented, committed to follow-through.
• Physical ability to lift up to 25 pounds and stand for extended periods.

Even if you don’t meet all qualifications, we encourage you to apply. We’d love to hear from you.

Who We Are

• Travelers committed to transformative experiences and growth.
• Driven by impactful work that contributes to our collective potential.
• Supportive environment valuing work-life balance and personal passions.

What We Offer

Our total rewards include compensation and benefits, with salary ranges and perks discussed during interviews. Benefits include health insurance, 401(k) with company match, paid time off, product discounts, and volunteer opportunities.

EEOC Statement

Away is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities. Contact us at [e-mail] for assistance.