Assistant Store Manager - Merchandising

The Home Depot; Springfield (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic and motivated individual for the role of Merchandising Assistant Store Manager in Training. This position offers a unique opportunity to gain hands-on experience in retail management, focusing on customer service, operations, and sales strategies. The training program is designed to develop future leaders through mentorship and practical experience in various merchandising departments. If you are passionate about retail and eager to lead teams while enhancing customer experiences, this role is perfect for you.

Qualifications

• Must be 18 years or older and legally permitted to work in the US.
• Experience in retail management or related field preferred.

Responsibilities

• Supervise associates and enhance customer service.
• Participate in training for Assistant Manager position.

Skills

Customer Service

Operations Management

Sales and Productivity

Training and Development

Collaboration

Education

High School Diploma or GED

Bachelor's Degree

Job description

Position Purpose:

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, MASMs in Training will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation

MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the MASM-IT training period, which will be up to 6 weeks, you will be learning to execute MASM key responsibilities.

Key Responsibilities:

• 15% - Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
• 10% - Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
• 10% - Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
• 15% - Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
• 50% - Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
  

Direct Manager/Direct Reports:

• This Position typically reports tothe Store Manager
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% of the time.
  

Physical Requirements:

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
  

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
  

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams
  

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  

Minimum Years of Work Experience:

• 1
  

Preferred Years of Work Experience:

• 3
  

Minimum Leadership Experience:

• 3
  

Preferred Leadership Experience:

• 3
  

Certifications:

• None
  

Competencies:

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness