Assistant Store Manager - New York City, Madison Ave

Paul Smith; Madison (WI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Salary + bonus (monthly performance)

Clothing allowance

Employee discount

Health benefits

401(k) with match

Paid time off

Job summary

Paul Smith is seeking an Assistant Manager for the Madison Shop in New York, NY. You will support the General Manager in the shop’s day-to-day operations, help achieve financial targets, and ensure exceptional customer service by leading a focused, knowledgeable team.

You will liaise with Corporate on budgets, prepare weekly reports, manage stock and merchandising, recruit and train staff, and schedule payroll to support the Shop Manager in their absence.

Qualifications

• Minimum 5+ years’ experience in a luxury RTW retail environment in a management position.
• Experience working with tailoring for Men’s and Women’s clothing.
• Ability to manage shop during absence of the Shop Manager in every respect.
• Ability to interpret sales related data and reporting.
• Working knowledge of retail management systems and Microsoft Office.
• Proven track record in delivering excellent customer service, increasing and maintaining sales.

Responsibilities

• Liaise and communicate with the Corporate team regarding budgets and weekly reports.
• Ensure weekly financial & performance reports are completed and communicated to the team.
• Ensure shop complies with Health and Safety policy.
• Maintain and increase sales and achieve KPIs via excellent customer service.
• Act as ambassador for the brand within the neighborhood and support local marketing.

Skills

Retail management

Customer service

Team leadership

Sales analytics

Tools

Retail systems

Microsoft Office

Job description

Paul Smith is one of Britain’s leading independent design companies, driven by a spirit of curiosity, playfulness, adaptability and passion. These values shape every aspect of the brand, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an opportunity for someone to join our team based in our Madison Avenue Shop in New York, NY as an Assistant Manager, on a full‑time basis. As Assistant Manager you will effectively support the General Manager, NYC in the overall running and operations of the Madison Shop. This role will help to achieve and exceed set financial targets and is responsible for ensuring exceptional customer service levels are consistent through driving a focused and knowledgeable team.

What you’ll be doing:

• To liaise and communicate with the Corporate team regarding financial budgets and weekly reports relating to the shop as directed.
• To ensure weekly financial & performance reports are accurately completed and communicated to the rest of the team.
• To ensure that the shop complies with the Company’s Health and Safety Policy. This will involve liaison with the Shop Manager, and the Company’s Health and Safety Officer.
• To have an awareness and understanding of the Company’s disciplinary procedures as stated in the Company Handbook.
• To maintain and increase sales throughout the year and achieve set financial & key performance target by maintain an excellent level of customer service at all times within the shop.
• To act as an ambassador for the brand and shop within the neighborhood and be aware of all relevant events and important periods for the market.
• To support marketing on execution of local marketing initiatives.
• To assist the Shop Manager and ensure in their absence, that the department and shop has the correct levels of stock and that replenishment orders are placed, as required, in close liaison with the Retail Operations team.
• To assist the Shop Manager and ensure in their absence, that the shop is always merchandised to the Company’s desired standard and that, with liaison with the Display & VM Department, the shop displays are changed weekly.
• To effectively manage the shop staff in close liaison with the Shop Manager and HR with all matters relating to recruitment, induction, training, discipline and appraisals.
• To assist the Store Manager with the creation of store schedules and management of payroll by approving time cards on a biweekly basis.
• To ensure that the staff are given relevant product training throughout the year.
• To maintain, in the Shop Manager’s absence, close communication with the Buying Office, Press Office and Retail Office, to ensure that up to date and relevant information is relayed.

Who you are:

• Minimum 5+ years’ experience in a luxury RTW retail environment in a management position
• Experience working with tailoring for Men’s and Women’s clothing.
• Ability to manage shop during absence of the Shop Manager in every respect.
• Ability to interpret sales related data and reporting.
• Working knowledge of retail management systems and Microsoft Office.
• Proven track record in delivering excellent customer service, increasing and maintaining sales.
• Excellent grasp of all retail standards & procedures- front and back of house, and stock management.
• Experience in training associates, recruitment, and performance management.
• High level interest in the Paul Smith brand.
• Ability to be an ambassador for Paul Smith.
• Passion for style and fashion and retail in general.
• Has ability to motivate team; self‑motivated & enthusiastic.
• Self‑starter with good planning & organizational skills.
• Able to work flexible hours to meet business demands if required.

Why you’ll love working with us:

Working at Paul Smith means being part of a brand that celebrates creativity, individuality and authenticity. Even though we are a global business, we’ve stayed true to who we are at heart. Our offices and shops remain welcoming and inclusive spaces built around collaboration, where we encourage our people to be themselves, reach their full potential, and play a part in creating something truly unique.

• $90,000 – $100,000 salary + a monthly performance‑based bonus.
• A generous Clothing Allowance
• Discount on Paul Smith goods
• Medical, dental and vision insurance plans are available through TriNet for the team member plus their spouse, children or whole family, with generous employer contribution. Pet insurance and other ancillary benefits available within our comprehensive package offerings!
• 401(k) with a 3% match
• 10 company holidays and generous PTO plan

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognized and valued.

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.