Assistant Store Manager: Lead, Train & Drive Sales

Shoe Carnival, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. in Grand Rapids, MI is seeking an Assistant Store Manager who will help oversee daily store operations, lead by example, and maintain a customer-first environment.

As a full-time key holder, you will support the General Manager, train associates, manage opening and closing, and contribute to a fun, energetic team culture. This role offers hands-on leadership training, opportunities for advancement, and exposure to visual merchandising, cash handling, and loss prevention.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

Job description

Shoe Carnival, Inc. in Grand Rapids, MI is seeking an Assistant Store Manager who will help oversee daily store operations, lead by example, and maintain a customer-first environment.

As a full-time key holder, you will support the General Manager, train associates, manage opening and closing, and contribute to a fun, energetic team culture. This role offers hands-on leadership training, opportunities for advancement, and exposure to visual merchandising, cash handling, and loss prevention.