Assistant Store Manager — Lead Teams, Drive Service

Ace Hardware Corporation; Florence (KY); On-site; USD 26,000 - 33,000; Full time

Job summary

Ace Retail Group seeks an Assistant Manager to oversee daily store operations, ensure outstanding customer service, and uphold the company’s standards across all departments, including opening and closing duties and staff supervision.

You will lead and train a motivated team, monitor loss prevention, implement programs from the Store Support Center, and maintain a safe, welcoming shopping environment for customers and associates alike.

Qualifications

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules, manufacturer assembly directions, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to work independently.
• Ability to work flexible hours.
• Effective communication skills (verbal and written).
• Ability to foster teamwork and collaboration and motivate others both internal and external to perform enthusiastically.
• Standing, walking, bending, lifting (up to 50lbs) regularly, and lifting (up to 100lbs) occasionally with assistance, and climbing.

Responsibilities

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Work to resolve all customer issues and have Ace Retail Group's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Supervise the general operations of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues to the appropriate Store Support Center department with General Manager approval.
• Assist with special projects within the district as set forth by the District Manager.
• Implement new Standard Operating Procedures for store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all associate functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs to maximize assets.
• Visit competition to be familiar with what they are doing.
• Perform all other duties as assigned.

Skills

Effective communication

Teamwork

Flexibility

Independent work

Education

High School or GED equivalent

Job description

Ace Retail Group seeks an Assistant Manager to oversee daily store operations, ensure outstanding customer service, and uphold the company’s standards across all departments, including opening and closing duties and staff supervision.

You will lead and train a motivated team, monitor loss prevention, implement programs from the Store Support Center, and maintain a safe, welcoming shopping environment for customers and associates alike.