Assistant Store Manager: Lead Teams & Drive Sales

Ultipro; Natick (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

PacSun is seeking an Assistant Store Manager to support the Store Manager in leading a customer-focused, sales-driven, and profitable store location. You will inspire the team by modeling core values and ensuring execution of KPIs while maintaining policies and procedures.

You will drive exceptional customer experiences, coach staff, and manage day-to-day operations including visual standards, merchandising, and safety programs.

Qualifications

• Passion for product, brands, fashion and trends.
• High School Diploma or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
• Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate.
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience.
• Shares feedback from customers with the leadership team to improve the overall customer experience.
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.).
• Delivers an engaging, positive and authentic customer experience with all customers.
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
• Holds self and others responsible for the accomplishment of all operational tasks.
• Coaches and provides feedback on Sales Associate's performance.
• Supports associate engagement by recognizing and rewarding outstanding performance.
• Provides direction to associates to ensure understanding of company directives and standards.
• Prioritizes and delegates tasks to meet all operational needs.
• Supports and executes visual directives and maintains visual standards set by the company.
• Drives efficiency in all operational store processes.
• Maintains merchandise flow, filling and presentation standards throughout the store and stockroom.
• Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience.
• Ensures all store associates follow all policies, procedures and all Safety Program practices.
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends.
• Inspires and motivates others by consistently exhibiting core value behaviors.
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends.

Skills

Passion for fashion

Communication skills

Presentations skills

Math & computer skills

Education

High School Diploma or equivalent

Job description

PacSun is seeking an Assistant Store Manager to support the Store Manager in leading a customer-focused, sales-driven, and profitable store location. You will inspire the team by modeling core values and ensuring execution of KPIs while maintaining policies and procedures.

You will drive exceptional customer experiences, coach staff, and manage day-to-day operations including visual standards, merchandising, and safety programs.