Assistant Store Manager: Lead Team & World‑Class Service

Caffé Nero; Boston (MA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Free coffee and food on shift

Staff discount program

Job summary

A coffee shop chain in Boston is seeking an experienced Shift Leader to support the Store Manager and drive team and customer satisfaction. The role includes building a strong team, enhancing customer experiences, and ensuring operational standards are met. Ideal candidates possess leadership skills, with experience in customer service and team development. The position offers a full-time schedule with a variety of benefits including competitive salary, paid time off, and a positive work environment.

Qualifications

• Must have prior Shift Leader or Assistant Manager experience.
• Ability to create an exceptional customer service environment.
• Experience with recruitment and team development.

Responsibilities

• Support the Store Manager in achieving business goals.
• Offer friendly service and manage queues efficiently.
• Run the store in absence of the Store Manager.

Skills

Customer Service

Team Development

Motivation and Inspiration

Tools

Scheduling Software

Inventory Systems

Job description

A coffee shop chain in Boston is seeking an experienced Shift Leader to support the Store Manager and drive team and customer satisfaction. The role includes building a strong team, enhancing customer experiences, and ensuring operational standards are met. Ideal candidates possess leadership skills, with experience in customer service and team development. The position offers a full-time schedule with a variety of benefits including competitive salary, paid time off, and a positive work environment.