Assistant Store Manager: Lead Team, Elevate Customer Experience

MINISO USA; Madison (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

MINISO USA in Madison, WI is seeking an Assistant Store Manager to support daily operations, deliver exceptional customer service, and drive store performance. You will work closely with the Store Manager to coach staff and uphold visual and operational standards.

The role involves promoting the MINISO membership program, managing inventory and shipments, helping recruit and train talent, and ensuring compliance with policies while maintaining a safe, clean shopping environment.

Qualifications

• 1+ years of retail management experience.
• Experience leading teams and driving sales.
• Strong leadership and customer management skills.
• Ability to relocate or manage additional stores as needed.

Responsibilities

• Assist Store Manager in daily store operations and customer service.
• Coach and mentor shifts leads and sales associates to meet targets.
• Promote Miniso membership program to boost loyalty and sales.
• Manage inventory, shipments, damages, returns and supplies.
• Support recruitment, training, staffing and retention.
• Ensure adherence to policies, scheduling, and visual merchandising.

Skills

Retail management

Leadership

Customer service

Communication

Team mentoring

Training

Sales coaching

Inventory management

Cash handling

Loss prevention awareness

Education

High school diploma or equivalent

Associate degree or higher (Business Admin, Organizational Behavior, Hospitality or related)

Job description

MINISO USA in Madison, WI is seeking an Assistant Store Manager to support daily operations, deliver exceptional customer service, and drive store performance. You will work closely with the Store Manager to coach staff and uphold visual and operational standards.

The role involves promoting the MINISO membership program, managing inventory and shipments, helping recruit and train talent, and ensuring compliance with policies while maintaining a safe, clean shopping environment.