Assistant Store Manager — Retail Leadership & Experience

Lovisa Holdings Limited; Braintree (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lovisa Holdings Limited is seeking an Assistant Store Manager to lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. This role requires strong leadership, hands-on coaching, and the ability to drive sales, manage inventory, and uphold visual standards in a fast-paced environment.

The ideal candidate will demonstrate excellent interpersonal skills, a passion for fashion, and flexibility to work evenings, weekends, and

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Flexible availability including evenings, weekends, and holidays.
• Physical ability to perform tasks like standing, lifting, and moving merchandise.
• Embody company values and culture.
• Maintain professional appearance and attitude.
• Act as a brand ambassador both in-store and in the community.
• Stay current with fashion trends and product knowledge.

Responsibilities

• Support Store Manager in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute operational procedures including opening/closing protocols.
• Manage inventory control and stockroom organization.
• Oversee accurate processing of shipments and merchandise flow.
• Monitor and maintain shrink prevention measures.
• Ensure store meets visual merchandising standards.
• Create an engaging shopping environment.
• Resolve customer concerns professionally and efficiently.
• Maintain store appearance and cleanliness.
• Lead team in delivering personalized service.
• Support payroll management and scheduling.
• Maintain accurate financial records and reports.
• Ensure compliance with company policies and procedures.
• Assist with loss prevention initiatives.

Skills

Retail management

Problem-solving

Interpersonal skills

Leadership

Fashion passion

Flexible schedule

Job description

Lovisa Holdings Limited is seeking an Assistant Store Manager to lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. This role requires strong leadership, hands-on coaching, and the ability to drive sales, manage inventory, and uphold visual standards in a fast-paced environment.

The ideal candidate will demonstrate excellent interpersonal skills, a passion for fashion, and flexibility to work evenings, weekends, and