Assistant Store Manager - Lead Store Ops & Coaching

TESO LIFE; Cary (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company/m年

Paid time off (PTO)

Quarterly performance bonus

Job summary

TESO Group in the United States is seeking an Assistant Store Manager to support in-store execution, shift leadership, merchandise management, and employee coaching under the Store Manager. This role focuses on maintaining floor order, replenishment, customer service, and adherence to company standards.

You will lead by example during daily operations, assist with new-hire training, monitor expiration date compliance, oversee cashier procedures and closing checks, and collaborate with store

Qualifications

• Education: Associate degree or above; majors in retail management, marketing, business administration, or related fields preferred.
• 3+ years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Knowledge & Skills: Familiar with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Core Competencies: Strong floor-management, execution, employee-coaching, and problem-solving capabilities, with a strong sense of responsibility and customer service.

Responsibilities

• Carry out Store Manager's daily priority tasks and coordinate staffing, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
• Lead on-site operations when the Store Manager is absent and maintain normal store operations.
• Support product merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, POP materials, and promotional display maintenance.
• Promptly arrange correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
• Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.
• Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
• Ensure no expired products are offered for sale and process/report exception products according to procedure.
• Assist with management of testers, samples, supplies, display props, and promotional gifts.
• Lead by example in proactive customer greetings, professional recommendations, service language, and customer farewells.
• Assist with customer complaints, returns/exchanges, and in-store service exceptions.
• Promptly elevate issues that cannot be resolved on site or may become more serious to the Store Manager or Area Manager.
• Assist with new-hire coaching, job training, product knowledge training, and work-process checks.
• Provide on-the-spot reminders and corrections for execution issues involving service, replenishment, merchandising, cashiering, cleanliness, and closing procedures.
• Promptly address and report employee discipline, attitude, or execution concerns to the Store Manager.
• Oversee cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
• Perform closing inspections, including refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
• Support corrective actions from store inspections and follow-up on photos, records, or reinspection results.

Skills

Floor management

Execution

Employee coaching

Problem solving

Customer service

Scheduling

Data analysis

Merchandising

Education

Associate degree or above

Majors in retail management / marketing / business administration

Job description

TESO Group in the United States is seeking an Assistant Store Manager to support in-store execution, shift leadership, merchandise management, and employee coaching under the Store Manager. This role focuses on maintaining floor order, replenishment, customer service, and adherence to company standards.

You will lead by example during daily operations, assist with new-hire training, monitor expiration date compliance, oversee cashier procedures and closing checks, and collaborate with store