Assistant Store Manager – Lynnwood

TESOLIFE US INC; New York (NY); Sur place; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

401(k) & 401(k) matching

Paid Sick Leave

Employee discount

Health insurance

Paid Time Off

Résumé du poste

TESO Group is hiring an Assistant Store Manager for our Lynnwood, WA location. You will support daily in-store execution, lead shifts, manage merchandising and replenishment, and oversee product expiration controls while delivering exceptional customer service.

Under the Store Manager, you’ll coach staff, assist with hiring, training, scheduling, cashier procedures, and closing procedures. You’ll monitor store inspections, address issues, and ensure safe, organized operations across the floor.

Qualifications

• Education: Associate degree or above in retail management, marketing, business administration, or related field.
• 3 years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Knowledge of store sales, merchandising, replenishment, expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Core competencies: strong floor-management, execution, employee-coaching, and problem-solving with responsibility and customer service.

Responsabilités

• Lead store tasks and shift leadership; coordinate staffing, replenishment, merchandising, and closing inspections.
• Oversee merchandising, shelf organization, FIFO, price labels, POP materials, and promotional displays.
• Manage expiration checks, near-expiration records, expiration-risk reviews, and shrink reporting.
• Provide customer service; greet customers, handle complaints/exchanges, and address service exceptions.
• Coach new hires; monitor work processes, give on-the-spot corrections, and address discipline as needed.
• Oversee cashier procedures and daily cash closing; ensure safe controls and deposits.

Connaissances

Floor management

Execution

Employee coaching

Problem solving

Data analysis

Formation

Associate degree or above

Description du poste

About TESO Group

Founded in 2017 in New York, TESO Group is an Asian-inspired lifestyle retail company bringing premium Asian products and culture to the U.S. market. With brands including TESO LIFE, TESO X, and TESO Mini, we offer a curated mix of beauty, snacks, home goods, and trendy collectibles—delivering quality, value, and a unique shopping experience.

Position Overview

The Assistant Store Manager supports the management of in-store execution, shift leadership, merchandise management, and employee coaching.

Under the direction of the Store Manager, the Assistant Store Manager is primarily responsible for carrying out daily store tasks, maintaining floor order, merchandising and replenishment, product expiration management, customer service, employee coaching, safe store closing, and follow-up on store inspection corrective actions.

Job Responsibilities

1. Store Manager Task Execution & Shift Leadership

2. Carry out the Store Manager’s daily priority tasks and coordinate staffing assignments, replenishment, merchandising, customer complaints, exception reporting, and closing inspections.
3. Lead on-site operations when the Store Manager is absent and maintain normal store operations.
4. Check task completion across all areas to ensure issues have clear follow-up and results are reported.

5. Merchandising, Replenishment & Product Management

6. Support product merchandising, replenishment, shelf organization, front-facing, FIFO rotation, price labels, POP materials, and promotional display maintenance.
7. Promptly arrange correction of out-of-stocks, misplaced products, incorrect price labels, expired promotional labels, and similar issues.
8. Assist category Team Leads with receiving and shelving merchandise, replenishment, stockroom organization, and product put-away.

9. Expiration, Shrink & Stockroom Support

10. Assist with expiration-date checks, near-expiration records, expiration-risk reviews, damage records, shrink reporting, and exception reporting.
11. Ensure no expired products are offered for sale and process/report exception products according to procedure.
12. Assist with management of testers, samples, supplies, display props, and promotional gifts.

13. Customer Service & Exception Handling

14. Lead by example in proactive customer greetings, professional recommendations, service language, and customer farewells.
15. Assist with customer complaints, returns/exchanges, and in-store service exceptions.
16. Promptly elevate issues that cannot be resolved on site or may become more serious to the Store Manager or Area Manager.

17. Employee Coaching & Execution Correction

18. Assist the Store Manager with new-hire coaching, job training, product knowledge training, and work-process checks.
19. Provide on-the-spot reminders and corrections for execution issues involving service, replenishment, merchandising, cashiering, cleanliness, and closing procedures.
20. Promptly address and report employee discipline, attitude, or execution concerns to the Store Manager.

21. Cashier, Cash & Closing Safety

22. Assist in overseeing cashier procedures, refunds, transaction voids, cash records, safe controls, and deposits.
23. Perform closing inspections, including refrigerator doors, air conditioning, power, computers, door locks, lighting, and equipment.
24. Support corrective actions from store inspections and follow up on photos, records, or reinspection results.

Qualifications

• Education : Associate degree or above; majors in retail management, marketing, business administration, or related fields preferred.
• Professional Experience : 3 years of store management experience in retail, supermarkets, beauty, lifestyle retail, or service industries.
• Knowledge & Skills : Familiar with store sales, merchandising and replenishment, inventory expiration management, shrink control, cashier procedures, customer service, scheduling, and basic data analysis.
• Core Competencies : Strong floor-management, execution, employee-coaching, and problem-solving capabilities, with a strong sense of responsibility and customer service.

Compensation

• $29 per hour
• Quarterly Performance Bonus: This position is eligible for a quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company’s bonus program.

Benefits

• 401(k) & 401(k) matching – subject to the eligibility requirements
• Paid Sick Leave
• Employee discount
• Health insurance
• Paid Time Off

Job Type: Full-Time

Location: 3000 184th Street SW STE 952, Lynnwood, WA 98037