Assistant Store Manager: Lead Retail Ops & Service

Hibbett; Brownsville (TX); On-site; USD 14,376 - 20,476; Full time

Job summary

Hibbett I City Gear is seeking an Assistant Manager in Dumas, Texas, to support the Store Manager in daily operations and administrative duties. The role emphasizes outstanding customer service, product knowledge, and leadership across departments during peak periods.

The candidate should be experienced in retail, particularly footwear and athletic apparel, with 1–3 years of customer service experience, strong communication skills, and a proactive, detail-oriented mindset.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and maintain store goals and profits.
• Self-starter with initiative to handle important tasks.
• Strong attention to detail with multitasking capability.
• Team player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling store assets.
• Help establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Take responsibility in Store Manager's absence.
• Assist in recruiting, training, and evaluating personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Inform Store Manager about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and learn Store Manager responsibilities.
• Deliver exceptional customer service as outlined in the customer service manual.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Initiative

Attention to detail

Communication

Job description

Hibbett I City Gear is seeking an Assistant Manager in Dumas, Texas, to support the Store Manager in daily operations and administrative duties. The role emphasizes outstanding customer service, product knowledge, and leadership across departments during peak periods.

The candidate should be experienced in retail, particularly footwear and athletic apparel, with 1–3 years of customer service experience, strong communication skills, and a proactive, detail-oriented mindset.