Assistant Store Manager: Lead Retail Ops & Customer Service

R301US Hibbett Retail, Inc.; Madison (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Madison, GA is seeking an Assistant Manager to support the Store Manager in daily operations and customer service. The role emphasizes knowledge of store departments, adherence to policies, and leadership in the manager's absence.

You will assist with selling, merchandising, scheduling, training, and driving store profitability while providing exceptional service to every shopper. This hourly position offers growth and hands-on store leadership.

Qualifications

• Experience working in a retail environment.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all policies, procedures, and standards as listed in manuals and memos.
• Protect assets and financial information by ensuring internal controls and reporting potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Team leadership

Initiative

Attention to detail

Team player

Job description

Hibbett I City Gear in Madison, GA is seeking an Assistant Manager to support the Store Manager in daily operations and customer service. The role emphasizes knowledge of store departments, adherence to policies, and leadership in the manager's absence.

You will assist with selling, merchandising, scheduling, training, and driving store profitability while providing exceptional service to every shopper. This hourly position offers growth and hands-on store leadership.