Assistant Store Manager - Lead Ops, Service & Growth

Crumbl Cookies | Cypress, Towne Lake, Memorial, Sugar Land and The Woodlands; Town Center (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Crumbl is hiring an Assistant Store Manager to join our team and lead daily store operations with enthusiasm and integrity.

You will oversee customer service, scheduling, inventory, training, and coaching staff to deliver Crumbl's high-quality cookies and a memorable guest experience.

This role offers hands-on growth in a fast-paced bakery environment, a focus on teamwork, and opportunities to develop leadership skills within our brand.

Responsibilities

• Successfully managing all aspects of store business operations.
• Ensuring the 3 C's of Crumbl are met: Cookie Quality, Customer Service, and Cleanliness
• Ensuring we never run out of cookies; cookies are dressed and prepared properly, and that every customer leaves the store with a big smile!
• Assisting with ordering ingredients and other supplies for the store.
• Assisting store manager in maintaining and creating weekly schedule.
• Maintaining Crumbl knowledge of all store positions and filling in as needed
• Assisting store manager with hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities
• Helping to resolve conflicts and/or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processing and developing more effective or efficient techniques and strategies
• Establishing and achieving business and profit objectives
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive
• Ensuring staff members follow company policies and procedures
• Other duties to ensure the overall health and success of the business

Job description

Crumbl is hiring an Assistant Store Manager to join our team and lead daily store operations with enthusiasm and integrity.

You will oversee customer service, scheduling, inventory, training, and coaching staff to deliver Crumbl's high-quality cookies and a memorable guest experience.

This role offers hands-on growth in a fast-paced bakery environment, a focus on teamwork, and opportunities to develop leadership skills within our brand.