Assistant Store Manager - Lead, Grow & Elevate Store

Ross Stores, Inc.; Peoria (IL); On-site; USD 53,010,000 - 59,016,000; Full time

Job summary

Ross Stores, Inc. is seeking an experienced Store Manager/Assistant Store Manager to lead operations, manage schedules, and develop non-exempt Associates across a busy retail environment.

You will drive customer service, merchandise presentation, and loss prevention while upholding Ross policies and safety standards. Ideal candidates bring 2+ years in store leadership, English fluency, and a strong capability to supervise, motivate teams, and analyze reports.

Qualifications

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Ensures proper scheduling of Associates to meet business objectives.
• Ensures compliance with all State, Local and Federal regulations.
• Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Assists in recruiting, hiring, training and developing non-exempt Associates.
• Ensures compliance of Ross personnel policies and procedures.
• Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Ensures all Associates understand and can execute emergency operating procedures.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Assists in the facilitation of monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Skills

Store management

Supervise and motivate staff

Customer service

English fluency

Evenings and weekends availability

Retail math basics

Job description

Ross Stores, Inc. is seeking an experienced Store Manager/Assistant Store Manager to lead operations, manage schedules, and develop non-exempt Associates across a busy retail environment.

You will drive customer service, merchandise presentation, and loss prevention while upholding Ross policies and safety standards. Ideal candidates bring 2+ years in store leadership, English fluency, and a strong capability to supervise, motivate teams, and analyze reports.