Assistant Store Manager: Lead Customer Experience & Ops

O'Reilly Auto Parts; Clive (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is seeking an Assistant Store Manager in Clive, Iowa. The successful candidate will support the Store Manager in all aspects of store operations, including sales and customer service. Responsibilities include leading team members to provide exceptional customer service, supervising store processes, and assisting in hiring and training staff. Applicants should have relevant certifications and experience in retail management, along with a desire for career growth in a dynamic environment.

Qualifications

• Must complete Sales Specialist Training, Assistant Manager Certification, and RSS Certification.
• Certified Parts Professional Certification and ASE Certification are desired.
• Bilingual candidates (Spanish) are highly desired.

Responsibilities

• Support the Store Manager in sales and customer service.
• Lead the team in providing excellent customer service.
• Supervise customer service level execution.
• Assist in hiring and team member goal setting.
• Ensure timely processing of online orders and customer communication.
• Perform store opening and closing duties.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

Education

Certified Parts Professional Certification

ASE Certification

Job description

A leading auto parts retailer is seeking an Assistant Store Manager in Clive, Iowa. The successful candidate will support the Store Manager in all aspects of store operations, including sales and customer service. Responsibilities include leading team members to provide exceptional customer service, supervising store processes, and assisting in hiring and training staff. Applicants should have relevant certifications and experience in retail management, along with a desire for career growth in a dynamic environment.