Assistant Store Manager: Lead Customer Experience & Operations

Dollar Tree Stores; Novato (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores in Novato, CA is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will supervise and train staff, ensure a clean, well-organized store, and help manage merchandise flow from delivery to shelves.

The role requires strong communication, physical stamina for lifting up to 55 lbs, and the ability to work in a fast-paced retail environment. Full-time position with an emphasis on customer satisfaction and loss prevention.

Qualifications

• High school diploma or equivalent is preferred.
• Retail or grocery store management experience preferred.
• Must be able to lift up to 55 lbs and perform physical tasks as required.
• Strong communication, interpersonal and written skills are required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service and organizational skills.
• Strong problem solving and decision‑making skills.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address questions or concerns.
• Help organize and transfer merchandise from delivery truck to stockroom to sales floor and maintain seasonal areas.
• Perform opening and closing procedures as needed.
• Process corporate directives and communications related to store activities.
• Maintain promotional fixtures and displays for effectiveness.
• Assist in ordering merchandise, processing damaged merchandise, payroll, scheduling, and cash handling; support loss prevention.
• Maintain a well-stocked sales floor and organized stockroom to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and safety guidelines; ensure staff follows procedures.
• Help Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment with customers and staff.
• Maintain cleanliness throughout the store, including restrooms, floors, and trash removal.
• Other duties as assigned.

Skills

Customer service

Store operations

Team leadership

Communication

Physical stamina

Education

High school diploma or equivalent

Job description

Dollar Tree Stores in Novato, CA is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will supervise and train staff, ensure a clean, well-organized store, and help manage merchandise flow from delivery to shelves.

The role requires strong communication, physical stamina for lifting up to 55 lbs, and the ability to work in a fast-paced retail environment. Full-time position with an emphasis on customer satisfaction and loss prevention.