Assistant Store Manager - Lead Customer Experience

Away; Nashville (TN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Volunteer opportunities

Job summary

Away in Nashville is seeking an Assistant Store Manager to lead the Nashville 12 South team and uphold our world-class service standards. You will coach a growing team, onboard new hires, and partner with management on events while ensuring operational and financial success.

Candidates should have strong customer service and managerial experience, with an entrepreneurial mindset and a proven ability to develop people.

Qualifications

• Elevated customer service and managerial experience, preferably at a scaling company within the retail industry.
• Precise attention to detail and an entrepreneurial mindset.
• Proven leader and great collaborator who uses business acumen to drive results.
• Foster learning, develop people, and align the team to the company vision.
• Excellent communicator using coaching and feedback to develop team members.
• Reliable, effective and accountable for business success.
• Solution oriented; resourceful with follow-through.
• Ability to lift up to 25 pounds and stand for extended periods.

Responsibilities

• Motivate the team to deliver best-in-class, exceptional customer service.
• Embed brand standards, set high expectations, and own results.
• Onboard new hires to meet KPI and customer experience goals.
• Coach and evaluate team members to support growth.
• Retain and develop retail associates into future leaders.
• Lead store operations to hit financial objectives and compliance.
• Meet KPI goals while supporting overall store success.
• Use company tools to drive business success and assist with marketing events.
• Support recruiting efforts, including screening, interviewing, and onboarding.

Skills

Customer service

Managerial experience

Leadership

Communication

Accountability

Team development

Reliability

Problem solving

Job description

Away in Nashville is seeking an Assistant Store Manager to lead the Nashville 12 South team and uphold our world-class service standards. You will coach a growing team, onboard new hires, and partner with management on events while ensuring operational and financial success.

Candidates should have strong customer service and managerial experience, with an entrepreneurial mindset and a proven ability to develop people.