Assistant Store Manager - Lead Customer Experience

Carters; Clark (NJ); On-site; USD 44,000 - 57,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Parental leave

Adoption assistance

Job summary

Carter’s is seeking an Assistant Store Manager in New Jersey to be the first face of the brand for growing families. You will lead a team, ensure a customer-focused environment, and coach staff to deliver exceptional service.

Responsibilities include workforce management, merchandising execution, KPI tracking, and promoting the brand values while maintaining store operations and safety standards.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED.
• Demonstrated leadership, supervisory, and customer engagement skills.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success and model service standards and omnichannel experience.
• Analyze the business and communicate and drive KPIs with the team.
• Build customer loyalty through company-sponsored programs, including credit.
• Assist the Store Manager in recruiting, hiring, training, and developing the store team.
• Plan, track, analyze, and report completion of tasks and financial results using company tools.
• Partner with Store Manager to plan merchandising standards and promotions.
• Reduce loss through consistent customer service and operational controls.

Skills

Leadership

Customer engagement

Communication skills

Professionalism

Education

High school diploma or GED

Job description

Carter’s is seeking an Assistant Store Manager in New Jersey to be the first face of the brand for growing families. You will lead a team, ensure a customer-focused environment, and coach staff to deliver exceptional service.

Responsibilities include workforce management, merchandising execution, KPI tracking, and promoting the brand values while maintaining store operations and safety standards.