Assistant Store Manager: Lead CSR & Store Operations

Sampson Bladen Group Master; Raleigh (NC); Sur place; USD 18 000 - 26 000; Plein temps

Résumé du poste

SBOC/Han-Dee Hugo’s is seeking a hands-on Assistant Manager/CSR leader in Raleigh, NC. You will support the Store Manager with daily operations, scheduling, and cash control while coaching CSR staff to deliver excellent customer service.

Responsibilities include training, merchandising, and ensuring safety and compliance across shifts. The role requires flexibility for long hours and a strong emphasis on creating a Positive Customer Experience.

Qualifications

• Previous CSR experience or strong customer service background.
• Ability to read and interpret documents and department manuals.
• Ability to present information clearly in one-to-one and small group settings.
• Strong reading, writing and comprehension of simple instructions and memos.
• Able to perform basic math operations and discounts.
• Capable of cash handling and inventory control procedures.

Responsabilités

• Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
• Assist the Manager with training of CSR’s to give great customer service.
• Merchandise and stock the store.
• Handle CSR tasks across shifts and report maintenance issues to management.
• Maintain cash levels in registers, ATMs and safes; assist with bank deposits.
• Follow safety procedures and support a culture of safety.

Connaissances

Customer service experience

Formation

High School Diploma, GED or equivalent

Description du poste

SBOC/Han-Dee Hugo’s is seeking a hands-on Assistant Manager/CSR leader in Raleigh, NC. You will support the Store Manager with daily operations, scheduling, and cash control while coaching CSR staff to deliver excellent customer service.

Responsibilities include training, merchandising, and ensuring safety and compliance across shifts. The role requires flexibility for long hours and a strong emphasis on creating a Positive Customer Experience.