Assistant Store Manager - Lead Client Experience & Team

SMCP NORTH AMERICA (US, CANADA); Las Vegas (NV); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Health insurance

Dental

Job summary

SMCP NORTH AMERICA (US, CANADA) - Maje, Las Vegas Forum Shops seeks an Assistant Store Manager to lead client experience and coach the team in delivering an elevated service. You will drive personal sales, develop talent, and uphold brand standards.

You will support the Store Manager in daily operations, manage staffing, and maintain visual standards to ensure a premium shopping environment in Las Vegas.

Qualifications

• 2+ years of prior supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with a natural ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive and motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays.
• Aligned with SMCP’s core values and dedicated to growing within the brand.

Responsibilities

• Exemplify exceptional client service by acting as the boutique's primary host.
• Ensure each client receives a personalized and memorable shopping experience.
• Use selling tools effectively to enhance client engagement and satisfaction.
• Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
• Mentor and motivate the team to achieve and exceed KPIs.
• Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
• Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
• Foster a culture of trust, collaboration, and continuous improvement within the team.
• Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
• Support visual merchandising initiatives, ensuring compliance with brand guidelines.
• Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.

Skills

Client service

Leadership

Coaching

Merchandising

Communication

Team motivation

Job description

SMCP NORTH AMERICA (US, CANADA) - Maje, Las Vegas Forum Shops seeks an Assistant Store Manager to lead client experience and coach the team in delivering an elevated service. You will drive personal sales, develop talent, and uphold brand standards.

You will support the Store Manager in daily operations, manage staffing, and maintain visual standards to ensure a premium shopping environment in Las Vegas.