Assistant Store Manager @ Indianapolis Zoo

Event Network; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Event Network at the Indianapolis Zoo store is seeking an Assistant Store Manager to lead a vibrant team and deliver exceptional guest experiences. You will drive daily operations, merchandising, and sales while aligning with the Zoo’s mission and the brand’s core values.

The role emphasizes team development, high standards, and a flexible schedule that includes evenings, weekends, and holidays to meet business needs.

Qualifications

• At least three years of experience in a retail leadership role with sales, merchandising and team management.
• A passion for sales and the ability to motivate a team.
• Proven ability to hire, train, and inspire a team to deliver their best.
• A deep commitment to guest service and creating memorable experiences.
• Availability for a flexible schedule including evenings, weekends and holidays.

Responsibilities

• Inspire and lead by upholding Event Network’s Core Values and fostering a positive atmosphere for team members and guests.
• Collaborate with the Store Manager to recruit, develop, and mentor a talented team.
• Drive daily operations with a focus on guest service, visual merchandising, team management, and sales performance.
• Create memorable guest experiences and mirror the excitement of the museum in-store.
• Master merchandising by following presentation plans and staying ahead of trends.
• Set high standards and hold the team accountable to consistently exceed guest expectations.

Skills

Retail leadership

Sales & merchandising

Team management

Guest service

Flexibility

Positive energy

Job description

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

At the Indianapolis Zoo, our retail store is an extension of the Zoo’s mission to empower people and communities to advance animal conservation. As the Store Director, you will lead all aspects of the store’s daily operations-from team leadership and guest experience to merchandising and achieving financial goals.

The Role:

As the Assistant Store Manager, you’ll be at the center of our store’s vibrant operations, leading a dynamic team and ensuring that every guest’s experience is extraordinary.

Your goal? To drive the store’s success by blending top-tier guest service with a love for retail and animals. If you thrive in a fast-paced, guest-focused environment and are excited about contributing to a mission-driven organization, this role is tailor-made for you!

What You’ll Do:

• Inspire and Lead: Uphold and promote Event Network’s Core Values, fostering a positive and inspiring atmosphere for both our Team Members and Guests.
• Collaborate and Grow: Partner with the Store Manager to recruit, develop, and mentor a talented team that shares your passion for delivering exceptional guest service.
• Drive Excellence: Manage daily operations with a focus on guest service, visual merchandising, team management, and driving sales.
• Create Memorable Experiences: Ensure every guest leaves with a smile by delivering exceptional service and creating a store environment that mirrors the excitement of the museum.
• Master Merchandising: Keep our store visually stunning by following presentation plans and staying ahead of merchandising trends.
• Set High Standards: Hold yourself and your team accountable to the highest performance standards, consistently exceeding guest expectations.

What You Bring:

• Experience: At least three years of experience in a retail leadership role, with a strong background in sales, merchandising, and team management.
• Passion for Sales: An entrepreneurial spirit with a passion for sales and the ability to motivate your team.
• Leadership Skills: Proven ability to hire, train, and inspire a team to deliver their best.
• Service Excellence: A deep commitment to guest service and a talent for creating memorable experiences.
• Flexibility: Availability to work a flexible schedule, including evenings, weekends, and holidays, to meet the needs of the business.
• Positive Energy: A track record of fostering a positive and engaging work environment.

Physical Demands:

• Active Role: Be prepared to stand, walk, and handle merchandise frequently throughout your shift.
• Hands-On Work: Occasionally, you’ll need to reach, climb, stoop, kneel, crouch, or crawl to ensure smooth operations.
• Lifting: Regularly lift and/or move up to 40 pounds.
• Inclusivity: We’re committed to making reasonable accommodations for individuals with disabilities to perform the essential functions of this role.

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members

Tagged as: REC