Store Director @ Lincoln Park Zoo

Event Network, LLC; Chicago (IL); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

Health and Wellness Benefits

401(k) Plan

Paid time off

Nine paid holidays

Profit sharing bonus

Job summary

Event Network, LLC is seeking a Store Director to lead a high‑performing store partnership, overseeing Assistant Store Directors, Sales Leads and team members while driving net income, sales targets and guest satisfaction. The role emphasizes coaching, accountability and exceptional merchandise presentation.

You will recruit and develop the team, advance onboarding and succession planning, and collaborate across the partnership to achieve strategic growth and responsible cost management.

Qualifications

• Leads store partnerships with a focus on talent growth and operating results.
• Drives net income, sales, payroll and budget adherence.
• Manages guest service and visual merchandising standards.

Responsibilities

• Communicates expectations and holds staff accountable to performance and behavior standards.
• Recruits, develops and retains talent to meet business objectives.
• Onboards and coaches staff; supports succession planning and continuous learning.
• Develops talent and rewards performance in line with core values.
• Resolves guest service issues in partnership with HR.
• Maintains strong internal relationships to support business results.

Skills

Leadership

Talent development

Recruiting

Onboarding

Succession planning

Budgeting

Loss prevention

Guest service

Merchandise presentation

People management

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Job Summary

This position leads a specific store partnership. The Store Director (SD) is responsible for building and retaining a high performing and diverse workforce of Assistant Store Directors, Sales Leads and team members while contributing to talent planning. The SD leads the store team to meet net income goals, sales goals, per caps and all operating and people objectives through execution, coaching and accountability. The Store Director is responsible for overall guest service and merchandise presentation in their respective store and is the main point of contact for partnership staff.

Key Responsibilities and Accountabilities

Leadership and Team Member Results

• Communicates clear expectations and holds Assistant Store Directors, Sales Leads and staff accountable to performance and behavior standards.
• Recruits, develops and retains talent to meet short and long‑term business objectives.
• Supports growth of the organization through effective recruitment, selection and onboarding.
• Drives the development of talent through succession planning and continuous learning.
• Maximizes team and individual performance through the company’s process.
• Motivates, rewards and recognizes behaviors aligned with core values.
• Resolves guest service issues in partnership with HR.
• Builds strong internal relationships to support business results.
• Promotes self‑development and models core values.
• Supports partner and internal collaborations for growth initiatives.

Business and Financial Results

• Achieves sales, per cap and net income targets.
• Meets payroll, inventory and expense goals.
• Maintains initiatives within budget.
• Reduces expenses to maximize productivity.
• Collaborates on loss prevention and payroll utilization.
• Uses data for strategic decisions.
• Builds a network of leaders within the partnership.

Management and Operating Results

• Prioritizes and executes short and long‑term goals with quality leadership.
• Communicates and drives strategic direction.
• Provides consistent guest service training.
• Maintains visual presentation standards.
• Develops business strategies with leadership.
• Champions initiatives and ensures sustainability.
• Responds to communications promptly.
• Performs non‑revenue tasks such as expense control and loss prevention.

Guest and Partner Results

• Ensures overall guest service meets care standards.
• Shares partner insights to influence growth strategies.
• Builds long‑term partner alliances.
• Maintains a clean, safe shopping environment.
• Promotes philanthropic activities.

Physical Demands

• Requires frequent standing, walking, handling, reaching, climbing, stooping, with occasional lifting of up to 40 pounds.

Pay Range: $25/hr–$29/hr

Bring Your Passion and Talent to Our Team!

Ready to make an impact and be part of something extraordinary? Apply today and advance your career with us.

Equal Opportunity Employer Statement

Event Network celebrates diversity and is proud to be an equal‑opportunity employer. We’re committed to creating an inclusive environment for all team members.

Employee Benefits

• Health and Wellness Benefits: medical, dental, vision, life, disability, and voluntary options.
• Retirement and Savings: 401(k), flexible spending accounts.
• Employee Assistance Program.
• Paid time off: vacation accrual, sick leave.
• Nine paid holidays.
• Profit sharing bonus plan.

Employee Discounts

25% discount on store purchases and exclusive savings on a variety of brand‑name products, services, travel, entertainment, tickets, and more.