Store Director @ Oregon Zoo

SupportFinity™; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health and Wellness Benefits

401(k) Retirement Plan

Employee Discounts

Job summary

SupportFinity™ is seeking a Store Director to lead a talented team in Portland, Oregon. You will ensure engaging customer experiences, manage store operations, and develop your team.

Ideal candidates have at least 3 years of retail management experience and possess a strong commitment to exceptional guest service. This role offers comprehensive employee benefits, including health insurance, retirement plans, and profit sharing.

Qualifications

• 3+ years of retail management experience with a proven track record of success.
• Strong background in retail sales and merchandising.
• Ability to hire, train, and motivate a team.

Responsibilities

• Oversee daily retail store operations to ensure a great guest experience.
• Strategize to boost sales and meet financial targets.
• Manage payroll and profit under established guidelines.

Skills

Retail Leadership

Sales Savvy

Dynamic Leadership

Guest Service Guru

Positive Vibes

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

The Role

As the Store Director, you will lead a talented team of Assistant Store Directors, Sales Leads, and Team Members. Your mission is to create an unforgettable guest experience, highlight our distinct science‑themed merchandise and motivate your team to reach new heights of success. You’ll be the driving force behind our store’s success, bringing Event Network’s vision and values to life.

Responsibilities

• Retail Store Management: Oversee the daily operations of the retail store, ensuring a smooth and engaging experience for every guest.
• Sales Optimization: Identify innovative strategies to boost sales and achieve financial targets. Ensure the store is stocked with the right products and communicate inventory needs to our Store Support Center (aka corporate).
• Financial Management: Manage payroll and controllable profit within established guidelines to meet financial objectives.
• Build Partnerships: Develop and maintain strong relationships with management and partners, ensuring long‑term collaboration and success.
• Strategic Planning: Collaborate with the VP of Store Quality to prioritize and execute short‑term and long‑term business objectives.
• Team Leadership: Recruit, train, and develop a high‑performing and diverse team, fostering an inclusive environment that encourages growth and excellence.
• Guest Service Excellence: Ensure every guest receives outstanding service, contributing to a memorable experience.

Qualifications

• Retail Leadership: 3+ years of retail management experience and a proven track record of success.
• Sales Savvy: Strong background in retail sales and merchandising.
• Dynamic Leadership: Ability to hire, train, and motivate a team to achieve their best.
• Guest Service Guru: Passionate about delivering exceptional guest service and knows how to make it happen.
• Flexible Schedule: Available to work evenings, holidays, and weekends to meet the needs of our business.
• Positive Vibes: Commitment to creating a positive, energetic work environment that inspires the team.

Physical Requirements

• Be prepared to be on your feet—standing, walking, and handling merchandise throughout the day.
• Occasionally need to reach, climb, balance, stoop, kneel, crouch, or crawl.
• It is required to lift and move up to 40 pounds.
• We’re committed to providing reasonable accommodations to help you succeed.

Employee Benefits

• Health and Wellness Benefits: Medical, Dental, and Vision Insurance; Basic Life and AD&D Insurance; Long‑Term Disability; plus Voluntary Benefits options 100% paid by employee: Voluntary Life and AD&D Insurance, Short‑Term Disability (for employees outside of CA, NY, NJ, HI, RI, Puerto Rico), Accident Insurance, Critical Illness, Hospital Indemnity, and Pet insurance.
• Retirement and Savings: 401(k) Retirement Plan; Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off: Vacation Accrual; Sick Leave
• Nine Paid Holidays.
• Profit Sharing Bonus Plan
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand‑name products, services, travel, entertainment, tickets, and more.

Event Network celebrates diversity and is proud to be an equal‑opportunity employer. We’re committed to creating an inclusive environment for all Team Members.