Assistant Store Manager I

Tapestry, Inc.; Ontario (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to drive sales and operational efficiency. This role requires a dynamic individual who excels in team leadership and customer relationship management. You will develop and implement sales strategies, mentor staff, and ensure adherence to company standards. With a focus on innovation and inclusivity, this position offers the chance to make a significant impact in a vibrant retail environment. Join a company that values creativity and perseverance, and help shape the future of retail through exceptional service and strategic agility.

Qualifications

• Strong business acumen with a focus on sales and employee development.
• Ability to adapt to various roles within the store environment.

Responsibilities

• Develop sales strategies and manage team productivity to achieve goals.
• Resolve customer issues and foster long-term relationships.

Skills

Sales Strategy Development

Customer Relationship Management

Team Leadership

Operational Efficiency

Problem Solving

Adaptability

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

POS Systems

Retail Management Software

Job description

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Assistant Store Manager I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

Sample of tasks required of role:

SALES

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Productivity Management: holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
• Resolves customer issues in a timely manner while being solution-oriented and forward-thinking; partners with the Store Manager and/or District Manager as needed.
• Develop team to build long-term relationships with customers to drive business.
• Takes initiative; has a high level of ownership and accountability for results of self and others.
• Works directly with the Store/District Manager to protect and drive the needs of the business.
• Ensures all daily tasks are completed without negatively impacting service of Coach standards.
• Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate.
• Builds trusting relationships with peers and team; acts as advocate for the Brand.
• Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
• Delegates and empowers others.
• Creates enthusiasm and positivity for a shared vision and mission.
• Recognizes and values individual performance.

OPERATIONS:

• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager.
• Resolves performance problems using appropriate communication, coaching and counseling techniques.
• Adheres to all retail policies and procedures including POS and Operations.
• Leverages / understands Coach’s tools and technology to support Service and Operations of store.
• Recruits, interviews, on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench.
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
• Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
• Interacts and communicates with Lead Supervisor and Store Manager.
• Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure aesthetic and safety requirements are met.
• Adheres to all retail policies and procedures including POS and Operations.
• Leverages and understands Coach’s tools and technology to support Service and Operations of store.

Competencies required:

• Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
• Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
• Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.
• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters