Assistant Store Manager — Guest Experience & Ops Lead

Majors-Management,-LLC; Stow (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Majors Management in Stow, OH is seeking an Assistant Store Manager to oversee daily store operations, train a team, and ensure a superior guest experience while meeting sales goals.

You will lead staff, communicate company objectives, manage schedules, monitor performance, and help forecast trends to maximize profitability. This onsite role requires flexibility to cover days, nights, weekends, and holidays.

Qualifications

• Must have a people-first mentality; every team member and guest deserve a great experience.
• Skillful communicator with ability to communicate complex issues in an easily understood manner
• Ability to plan, prioritize, and effectively deal with ambiguity in a fast-paced environment, with energy, drive and a focus on execution
• Good business acumen
• Ability to work a flexible schedule of days, nights, weekends and holidays
• Must have a valid driver’s license and satisfactory MVR
• Availability to be on call 24/7

Responsibilities

• Manage day to day store operations, including building, training, and developing a team that will provide consistent superior guest experience
• Foster a culture where the primary focus will always be on the guests’ needs
• Serve as a role model to team members in and outside of stores by consistently presenting a high energy, friendly attitude to team members and guests
• Create an organized and process-oriented environment
• Communicate company objectives as necessary so that the store team understand how the company strategy fits into their day-to-day operations
• Clearly set expectations with employees and track results
• Focus on execution and creating a systems culture in your store
• Discipline to optimize results by efficient expense spending and thorough planning
• Assist with monitoring financials and sales to understand current business
• Assist with forecasting and analysis of business trends and functions within payroll, loss prevention, and controllable expenses in order to maximize store performance and profitability

Skills

People management

Effective communication

Decision making

Adaptability

Time management

Valid driver’s license

Education

High School diploma or GED

Job description

Majors Management in Stow, OH is seeking an Assistant Store Manager to oversee daily store operations, train a team, and ensure a superior guest experience while meeting sales goals.

You will lead staff, communicate company objectives, manage schedules, monitor performance, and help forecast trends to maximize profitability. This onsite role requires flexibility to cover days, nights, weekends, and holidays.