Assistant Store Manager (Full-time) - York, SC

Hibbett; York (SC); On-site; USD 14,376 - 20,476; Full time

Job summary

Hibbett I City Gear in York, SC is seeking an Assistant Manager to support the Store Manager in daily store operations and administrative duties. You will help lead a team, ensure excellent customer service, merchandise promotion, and adherence to store policies.

The role requires knowledge of multiple product areas and the ability to step in for the Store Manager when needed. You should have 1-3 years of customer service experience, strong interpersonal skills, and a proactive, detail-oriented

Qualifications

• Retail experience preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Able to work in a fast-paced environment.
• Able to help manage a team and contribute to store goals.

Responsibilities

• Assist Store Manager with store operations and administrative duties.
• Provide knowledge to customers and employees in all departments.
• Assist in recruiting, training, and evaluating personnel.
• Maintain inventory awareness and support profitability across departments.
• Deliver extraordinary customer service and promote merchandise.
• Perform general administrative duties and support Store Manager responsibilities.

Skills

Customer service

Interpersonal communication

Team leadership

Attention to detail

Self-starter

Multi-tasking

Job description

HB: 00164 York, South Carolina (Liberty Crossing)
Hourly
$12.65 - $12.65
Job Title: Assistant Manager
Department: Operations
FLSA Status: Non-Exempt
Reports To: Store Manager

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.