Assistant Store Manager (Full-time) - Columbia, SC

Hibbett; Columbia (SC); On-site; USD 16,531 - 19,286; Full time

Job summary

Hibbett is seeking an Assistant Manager in Columbia, SC, to assist the Store Manager with daily operations and drive superior customer service. The role requires knowledge of product areas, adherence to policies, and strong teamwork to promote merchandise and store goals.

The role reports to the Store Manager and supports scheduling, training, and performance evaluation across departments. It is a non-exempt, hourly position focused on delivering outstanding service.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1–3 years in customer service roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced store environment.
• Capable of assisting in team management and achieving goals.

Responsibilities

• Assist Store Manager with daily store operations and administrative duties.
• Consult in action plans for selling, restocking, merchandising, ordering, and scheduling.
• Lead in Store Manager's absence and participate in hiring/training.
• Provide knowledge and guidance to staff and customers across departments.
• Monitor inventory, sales, and expenses to support profitability.
• Direct staff to ensure departmental responsibilities are met.
• Ensure excellent customer service and promote merchandise.
• Uphold company policies and internal controls against fraud.

Skills

Customer service

Retail experience

Team leadership

Interpersonal communication

Fast-paced work

Attention to detail

Self-starter

Problem solving

Job description

Location: HB: 01533 Columbia, South Carolina (Magnolia Pointe)

Hourly: $12.65 - $12.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service and promoting merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.