Assistant Store Manager FT

Lids; Concord (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic retail environment where you can showcase your sales skills and customer service expertise. As a key player in a vibrant store, you'll be responsible for driving sales, managing inventory, and ensuring a positive shopping experience for customers. This role offers the opportunity to lead a team, implement training programs, and uphold company standards while achieving personal and team sales goals. If you're ready to take on a leadership role in a fast-paced retail setting, this position is perfect for you. Embrace the challenge and make a significant impact in the retail world!

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Ability to operate a computer and maneuver software programs.

Responsibilities

• Produce sales gains by providing excellent customer service.
• Manage store associates and assist in recruiting and training.
• Control store expenses and protect company assets.

Skills

Sales Skills

Customer Service

Interpersonal Skills

Inventory Management

Computer Skills

Education

High School Graduate or Equivalent

Tools

Point of Sale Systems

Inventory Management Software

Job description

General Description

Generate Sales

• Produce sales gains by providing customer service.
• Meet or exceed Company Objectives in all individual statistics.
• Provide consistent, documented appraisal of an associate’s sales performance and support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines including proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with the Company Dress Code Policy.

Principle Duties and Responsibilities

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes, and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Additional Principle Duties and Responsibilities

Supervise Associates

• Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when the Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when the Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warnings in the absence of the Store Manager.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks), and regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance with established company policies, procedures, and guidelines including (but not limited to) safekeeping of company inventory, funds, and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Education

High School Graduate or Equivalent

Reports To