Assistant Store Manager FT- AUS

Lids Inc; Santa Clara (CA); On-site; USD 33,000 - 69,000; Full time

Job summary

An established industry player in headwear and sports apparel is seeking an Assistant Store Manager to join their team. This role involves supporting the Store Manager, driving sales, and providing exceptional customer service in a dynamic retail environment. The ideal candidate will have a passion for sports and fashion, strong interpersonal skills, and the ability to lead a team effectively. With a commitment to excellence, this position offers a chance to thrive in a fun and engaging atmosphere while contributing to the company's success. If you're ready to take your retail career to the next level, this opportunity is for you!

Qualifications

• At least one year of retail experience, preferably in a supervisory role.
• Strong ability to produce sales results while minimizing loss.

Responsibilities

• Support the Store Manager in leading retail teams to service excellence.
• Provide exceptional customer service to meet sales goals.
• Manage store associates and assist in recruiting and training.

Skills

Retail Experience

Sales Skills

Interpersonal Skills

Computer Skills

Inventory Management

Education

High School Diploma

Job description

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Store # - Mall Name: 161 - Westfield Valley Fair

For nearly 25 years, Lids has been the leading headwear and sports apparel retailer in North America! We are so excited to have launched globally in 2022 with our next stop in Australia. Selling officially licensed product from professional sports leagues and headwear from today’s hottest athletic and fashion brands is what we do. We’ve done it through years of hard work, learning from our successes and failures, living at the intersection of fan and fashion, and staying true to our core values.

Have Fun! Sell Hats!

General Position Summary

At Lids, our Assistant Store Managers are the right hand support to the Store Manager. These cap connoisseurs are dedicated to fuelling the passion for sports and fashion merchandise by meeting the needs of our loyal customers and casual shoppers alike. Our customers rely on our team to help them find and select products that represent their individualism, team pride and personal style. Working in our retail stores requires our Assistant Store Manager to provide an exceptional Lids experience to each and every customer, support the Store Manager in leading and inspiring our retail teams to service excellence, execute meticulous product presentations and be a subject matter expert on our products and services.

Principle Duties and Responsibilities

• Produce sales gains, by providing customer service.
• To meet or exceed Company Objectives in all individual statistics.
• Learn to provide consistent, documented appraisal of an associate’s sales performance.
• Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines includes proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Additional Principal Duties and Responsibilities

• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Job Required Knowledge & Skills

• At least one year relative retail experience, preferably in a supervisor role.
• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as maneuver relative software programs.
• Ability to lift up to 20kg.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.
• Availability to work Sunday to Thursday roster (Friday and Saturday off) – may include nights, weekends and some holidays based on the needs of the business.
• Ability to prove eligibility to work Australia.

Preferred Job Required Knowledge & Skills

Education

Reports To

For California-based roles: Annual pay ranges may fall between $33,280 - $68,640. You may also be offered a bonus, and other benefits.

EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.

Notice toApplicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us [e-mail] . A member of our Talentteam will respond as soon as reasonably possible. This email address andis only for individuals seeking accommodation when applying for a career at Lids.