Assistant Store Manager FT

Lids; Alexandria (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading sports retailer is seeking an Assistant Store Manager to lead a team in providing exceptional customer service and managing store operations. This role involves training staff, overseeing inventory, and ensuring a positive shopping experience. Candidates should have strong communication skills and a high school diploma. Full-time employees are eligible for bonuses and benefits.

Benefits

PTO

Health Insurance

Vision Insurance

Dental Insurance

401(k) Plan

Employee Discounts

Qualifications

• 1 year of relevant experience required.
• Ability to lift up to 50 pounds and work independently.

Responsibilities

• Manage store associates and ensure customer satisfaction.
• Execute company directives and maintain a safe work environment.
• Manage inventory and assist in creating work schedules.

Skills

Interpersonal Skills

Communication Skills

Sales Results

Education

High school diploma or equivalent

Job description

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About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

Position Summary

At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Responsibilities

People & Training

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow-up when Store Manager is not present.
• Administer the progressive steps of discipline, including verbal and written warnings in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
• Responsible for scheduling and staffing the store, including calling in associates to work during unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals, and conduct regular follow-up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
• Other duties as assigned.

Customer Experience

• Lead, execute, and assist in Selling 101 strategies to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues promptly, including escalations and urgent requests, to ensure customer satisfaction.
• Ensure every customer is offered opportunities to participate in Lids’ membership programs or special offers during their visit.
• Adhere to visual merchandising guidelines, including proper signage and store cleanliness.
• Maintain a professional appearance consistent with the Company Dress Code Policy.

Operations

• Execute company directives, promotions, and initiatives at the store level.
• Maintain a safe work environment by understanding and adhering to Policies & Procedures Manual.
• Maintain store technology and equipment through daily audits and updates.
• Manage store facilities, supplies, and services effectively.
• Handle cash operations accurately and securely.
• Prepare for and support inventory audits to ensure accuracy.
• Open and close the store following established procedures.

Product & Inventory Management

• Protect company assets within retail policies.
• Assist in creating work schedules that ensure proper store coverage.
• Manage inventory including receiving, transferring, pricing, and counts.
• Organize the backroom for maximum efficiency.
• Execute visual merchandising and product presentation strategies.
• Maintain the store’s look and feel through daily VM and store actions.
• Adjust signage and promotional displays as needed during operating hours.

Knowledge & Skills

• High school diploma or equivalent plus one year of relevant experience.
• Ability to produce sales results while minimizing loss.
• Strong interpersonal and communication skills.
• Proficiency with computers and relevant software.
• Ability to lift up to 50 pounds, climb ladders, and work with hands overhead.
• Stand for up to 100% of work time.
• Work independently.

Preferred Qualifications

Assistant store managers can earn up to 45% above local minimum wage based on experience. Full-time employees are eligible for bonuses, discounts, and benefits including PTO, health, vision, dental, and 401(k).

Reporting To

• Store Manager

EEO Statement

Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries, is an Equal Opportunity Employer. We prohibit discrimination based on protected characteristics and provide reasonable accommodations for disabilities.

Application Notice

We collect personal information for employment purposes, including background checks and legal compliance. For accessibility assistance, contact [e-mail].

Req ID: 23069

Location: 5829 - Alexandria Mall