Assistant Store Manager — Fashion Retail Leader

PacSun; Sandy (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Pacsun in Sandy, UT is seeking an Assistant Store Manager to support the Store Manager in leading a customer-focused, top-line sales-driven store. You will motivate the team, ensure KPI execution, and uphold policies while delivering authentic experiences for customers.

The role requires passion for product, brands, fashion, and trends, plus strong communication and leadership skills. This position is full-time with weekend and peak-season flexibility.

Qualifications

• High School Diploma or equivalent preferred.
• Effective written, verbal and presentation skills.
• Strong communications skills.
• Proficient in math and possesses strong computer skills.

Responsibilities

• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
• Handles customer situations in compliance with policy and procedures, attempts to 'solve for yes' and escalates issues as appropriate.
• Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience.
• Shares feedback from customers with the leadership team to improve the overall customer experience.
• Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.).
• Delivers an engaging, positive and authentic customer experience with all customers.
• Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience.
• Holds self and others responsible for the accomplishment of all operational tasks.
• Coaches and provides feedback on Sales Associate's performance.
• Supports associate engagement by recognizing and rewarding outstanding performance.
• Provides direction to associates to ensure understanding of company directives and standards.
• Prioritizes and delegates tasks to meet all operational needs.
• Supports and executes visual directives and maintains visual standards set by the company.
• Drives efficiency in all operational store processes.
• Maintains merchandise flow, filling and presentation standards throughout the store and stockroom.
• Maintains a clean and well organized stockroom and store, promoting a safe working and shopping environment to maximize the customer experience.
• Ensures all store associates follow all policies, procedures and all Safety Program practices.
• Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends.
• Inspires and motivates others by consistently exhibiting core value behaviors.
• Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends.

Skills

Customer service

Verbal communication

Written communication

Presentation skills

Education

High school diploma

Job description

Pacsun in Sandy, UT is seeking an Assistant Store Manager to support the Store Manager in leading a customer-focused, top-line sales-driven store. You will motivate the team, ensure KPI execution, and uphold policies while delivering authentic experiences for customers.

The role requires passion for product, brands, fashion, and trends, plus strong communication and leadership skills. This position is full-time with weekend and peak-season flexibility.