Assistant Store Manager: Drive Store Performance & Service

R301US Hibbett Retail, Inc.; Lakeland (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Lakeland, FL to support the Store Manager in daily store operations and customer service excellence. You will be knowledgeable in each department, uphold company policies, and lead in the Manager’s absence.

The role emphasizes supervising staff, merchandising, inventory awareness, and maintaining strong customer relationships to drive profitability. Competitive hourly pay and a growth-oriented team environment await.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the Store Manager’s absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure department objectives and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Produce and deliver extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold policies, procedures, and standards as listed in manuals and memos.
• Protect company assets and financial information by ensuring internal controls and reporting fraud risk.

Skills

Interpersonal skills

Customer service

Leadership

Adaptability

Attention to detail

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Lakeland, FL to support the Store Manager in daily store operations and customer service excellence. You will be knowledgeable in each department, uphold company policies, and lead in the Manager’s absence.

The role emphasizes supervising staff, merchandising, inventory awareness, and maintaining strong customer relationships to drive profitability. Competitive hourly pay and a growth-oriented team environment await.