Retail Assistant Manager: Drive Service & Store Ops

R301US Hibbett Retail, Inc.; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Hibbett Retail, Inc. is seeking an Assistant Manager in Orlando, FL. This role supports the Store Manager with operations, customer service, merchandising, and staff supervision to ensure store goals are met while delivering excellent service.

The position requires knowledge of store operations, ability to lead in the manager’s absence, and strong customer focus. The store emphasizes teamwork and efficient daily procedures.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals and profits.
• Self-starter with initiative.
• Strong attention to detail with multi-tasking.
• Team-player with a passion for customer service.

Responsibilities

• Assist Store Manager in controlling store assets and executing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Cover store operations in Store Manager’s absence and implement plans.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to ensure profitability.
• Direct staff to complete department responsibilities and standards.
• Keep Store Manager informed on inventory movement and customer trends.
• Deliver outstanding customer service per manuals and guidelines.
• Promote and sell provided services and merchandise.

Skills

Interpersonal skills

Communication

Customer service

Team leadership

Job description

Hibbett Retail, Inc. is seeking an Assistant Manager in Orlando, FL. This role supports the Store Manager with operations, customer service, merchandising, and staff supervision to ensure store goals are met while delivering excellent service.

The position requires knowledge of store operations, ability to lead in the manager’s absence, and strong customer focus. The store emphasizes teamwork and efficient daily procedures.