Assistant Store Manager - Drive Sales & Service Excellence

Lids; Hoover (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Lids is seeking an Assistant Store Manager to drive sales growth and deliver outstanding customer service. The role focuses on coaching associates, maintaining visuals and store standards, and ensuring a professional appearance aligned with company policy.

Responsibilities include leading service behaviors, resolving customer needs promptly, managing inventory, and adhering to all store policies. A high school diploma with relevant experience is required, and strong communication is essential.

Qualifications

• High school diploma or equivalent required; 1 year of relevant experience preferred.
• Proven ability to drive retail sales while minimizing loss.
• Clear, professional verbal communication and strong interpersonal skills.
• Computer proficiency and ability to learn retail software and POS systems.

Responsibilities

• Lead service behaviors to drive sales and support KPIs.
• Model selling and ensure timely resolution of customer needs.
• Maintain visual standards, merchandising, signage, cleanliness, and store readiness.
• Deliver documented feedback on performance and coach for improvement.
• Protect assets, manage inventory processes, and maintain records per policy.

Skills

Customer service

Interpersonal skills

Retail sales

POS systems

Computer proficiency

Independent work

Education

High school diploma or equivalent

Tools

Retail software

Job description

Lids is seeking an Assistant Store Manager to drive sales growth and deliver outstanding customer service. The role focuses on coaching associates, maintaining visuals and store standards, and ensuring a professional appearance aligned with company policy.

Responsibilities include leading service behaviors, resolving customer needs promptly, managing inventory, and adhering to all store policies. A high school diploma with relevant experience is required, and strong communication is essential.